We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
It would be AMAZING to be able to use a toggle switch on a customer's profile to remove their ability to book on-line. This would be used when you have a troublesome client. For instance, if you have a client who books prime spots all the time and then cancels last minute, I would like to take away their ability to book on-line. If you have a client who you need to limit to when you are ok with them coming it would be great to turn off their booking ability. It would be based on their email or phone number and if they have more than one then you could block them all 🙂
Hi @aquatherapups! I hear ya - it doesn't seem fair that spots are taken from loyal clients who are serious about showing up to their Appointment.
This is a feature request our Product Team are continuously tallying on the back end for tracking. For now, it's worth a shot setting up No-Show Protection in case a client cancels last min.
Check our @EJ_'s best answer at the top of this thread to if you're interested in learning more!
I would LOVE to see the option to only turn on online booking for previous customers, and non current would get a message saying you’re not accepting new ones, or whatever message you wanted them to see. Or where you have to have a one time code to book online. And they get that from me!
I would like an option that only allows existing clients to book online, maybe with an access code, but block brand new people from booking online and redirect them to call or email the salon.
I desperately need that feature to block a specific client from ever booking on line or calling. Not necessary to filter every single booking before approval. I dont have time for it. 97 % there is no issue. This is the 3% hurting the business I want out of my spa.
