We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
This forum doesn't seem to work getting this feature to the proper channels. It for the customer to feel like they are getting some where but they are not. Maybe start to go to twitter and call them out because at this point Square has shown that they are NOT for solo practitioners and their safety! It has been YEARS of this now. YEARS!!! 35 pages of this request up to this point. Look into GlossGenius for booking if you are a esthetician or massage therapist.
Agreed! This has been one of the features missing. I used to use an online booking system that allowed you to toggle or “turn off” booking ability for that client specifically. I typically don’t have an issue with clients booking online but when they are not a fit with my business anymore and can’t respect my time, it’s necessary. This is a feature that is needed, regardless of no show protection being in place.
Re: Block Clients - Status changed to: Has Product Insight
Posted
07-30-2022
Hi all 👋 Apologies for the delayed response here but I have returned with some insight from the Square Appointments Product Team! I'll share what they've told me below:
"We don’t have a specific feature for this yet but it’s on our roadmap this year. However, many of our Appointments Sellers are already enrolled in Risk Manager, and can use the Risk Manager’s “Block payment cards” feature to block buyers from booking if the Seller has prepayment or no-show turned on. Unfortunately, there isn’t a good way to block clients from booking if the Seller doesn’t use prepayment or no-show, but this is on our radar for this year."
To learn more about how feature requests work, please see this post from one of our Seller Community Moderators. In the meantime, keep an eye out for any updates, here, in our Seller Community. We appreciate your input! 🙂
We really need the ability to block certain clients from scheduling. No just declining them. There are those finding ways around the decline by utilizing another email address etc. Thank you
Nothing new to report on this at the moment, but it seems to be gaining more interest lately so hopefully we can figure out a way to help with situations like this.
Thanks for sharing this feedback. I can totally see where this feature would be useful for difficult clients and I'll share your feedback with the Appointments team. I've moved this to the Feature Request board where we can track this request.
Hello, @ldavenpo Thank you for your request here. I will go ahead and change the status to "Reviewed". This is a top-requested feature request and our team is working hard on making it a reality. I do not have any updates at this time.
To other sellers that see this feature, please leave a like and reply with a use case that your business would have. This will help to signal that this feature request is even more important to address.
Please add your vote and your use case to this feature request here. This will help us keep this board organized for the visibility of our product team.
Hi there @Northvalley & @MB2016👋 Thank you for submitting your request to the Square Appointments Ideate Board! 💡
I am currently reaching out to our Appointments Product Team for more insight on this. I'll be sure to come back here with an update once I receive more information. I appreciate your patience in the meantime.
And THIS is why I will not do online booking. There is NO REASON that a business owner should not have TOTAL online control over who can & cannot access their business through a booking system.
And also, to date, I have not been able to gain access to the 16 digit code required for me to access a Client's online gift card. It's all got me seriously considering dropping Square 😞
Thank you for adding your vote to this feature request, @nina239. While we don't have an update to share here at the moment, you can re-send eGift cards from your Dashboard by following these steps:
2. If you have the last four digits of the gift card, enter then. Alternatively, click on the date range selector to narrow down the list of gift cards displayed to when it was purchased.
3. To resend the gift card and receive the 16-digit code, select the gift card in question > resend.
To be honest you are just making it harder for yourself and losing clients that cannot book online. They want to be able to easily book online and I have been doing it for six years I had to resend a gift card twice and I’ve never had to block a client, just saying.
You can set it to approve every online request if you choose. You can literally do anything you want with few exceptions. And those exceptions get added all the time. It is astonishing how many people do not play with the system and anticipate client needs and then use the system to see what can and can not do. It does 99% of what everyone needs and wants. Honestly!
