Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[#2]

Thanks for your post, @trose86!

Currently, service modifiers cannot be applied by customers who book online. I’ve gone ahead and moved your post to an existing thread where we are currently tracking this Feature Request. As soon as we have an update from our Product Team, we’ll be sure to let you know.

Right now, service modifiers can be used in the following ways:

• Appointments App - Add to Existing Bookings: You can add service modifiers to an existing booking by editing the appointment from the Calendar section of the Appointments app.
• Appointments App - Create New Bookings: You can add service modifiers when creating a booking directly from the Calendar section of the Appointments app.

In the meantime, if you'd like to offer different bookable options for clients using the Appointments online booking flow, you may want to set up variations instead.

Sorry I couldn’t be of more help here, but please let me know if you have any other questions!

[#3]

I came to the feature request today hoping to find someone also looking for this add on feature that would reflect on our booking pages.

We are a nail salon and I would like to share why the add-on feature is so important for us, and would cut down on a lot of booking errors & extra communication. These are the questions we currently HAVE to ask our clients AFTER they send in a booking request online, which kinda defeats the purpose of making it easier on our team (not complaining too much though, it's awesome to have a pending request and some info then no online booking at all.)  

Example: Shelly books a manicure

(we have 6 variations) (3 tiers & lacquer/gel) 

Client must weed through to see if they want tier 1/2/or 3, then they have to select the right option that is gel or lacquer.

It would be nice if the client just had the tier options to decide on THEN the add on would be GEL.

This would mean we have 3 service tiers instead of 6.

Currently our options are

Tier1 mani lacquer

Tier 1 mani Gel

Tier 2 mani lacquer

xxx

(We also have this for pedicures so its the same thing AGAIN! (Adding to a long list of services)

The next set of options which they must book separately are the removals of gel, nail art add ons, extended massage, any repairs, the list goes on and on.

As you see it not only changes the price of the service but also the TIME of service, and needing to add this on separately leaves room for a lot of mistakes or loss of money. 

Currently if our team does not go back and call to confirm every single appointment we will have clients come in booked for a tier1 manicure with lacquer wanting to get a "tier1 manicure with gel add on plus gel removal, plus nail art, plus extended massage" without us ever knowing from online booking. 

We always have little reminders on the description to book removal but as most know, not everyone reads the fine print. 

I feel as there are other platforms that integrate this well into their system (like user above I don't think it's important to mention them)  it is a great feature for appointment based business.  This helps with ease of booking experience for the client as well as giving the business a much more organized service option. When clients have add on features with a click of ONE button, it makes it easier without then needing to go back to the main screen to find the add on that they want. 

With this reply today I will be adding a request for customization of service time per different service providers since there are different tier skill levels in our salon, with the option of also changing the price of service according to the expertise of the provider.  IE master nail tech vs Jr nail tech vs apprentice service. 

No matter when this request will finally be integrated: I want to mention that I believe its incredible to see so many businesses needing the same features, it means we are all growing and learning how to utilize this amazing system and now seeing how we can really use it even better. I want to thank og @Glootz for taking the time to put this request in. Like you, I also did a bunch of searching from previous forums, and am patiently kindly waiting. 

[Sprinkles2023]

Here to add this request in at the end of 2023, because I have hit the same road block. I can't believe this has been requested since 2018 with no solution.

[BohoHairStudio]

Why is this just being monitored? Ask any service provider anywhere in the universe and they’ll tell you that this feature is necessary. Not having it limits our income potential. This should have been in place long ago and we’re sick of waiting. I don’t care about AI for writing emails or other virtually unnecessary features. I care about my business increasing sales through upgrades at the appointment level. Please give us this. You have to understand how important this is for us so why are you sitting on it?

[RachelRichmond]

I would love to have an "add-on" feature for appointments so that customers can enhance their treatment. 

[studio808]

Need this feature badly. Come on square , this isn’t a difficult or expensive feature to ask for. No feature requests fulfilled in years isn’t good enough 

[BHAUS]

Yes! 

[stormlover]

PLEASE introduce add-ons. Like a million people have said already, it is so difficult to make appointments in the service industry without add ons. It clutters up our booking websites without add-ons and we end up missing out on money - as does Square. Make the change already. 

[404err0r]

+1 for god’s sake just make it happen

Ridic

[Thefacegarden]

Can modifiers be used as add-ons?

I tried to mess around with it but couldn’t seem to get it to work properly. I’m a solo esthetician and NEED the option to have add-on’s for my facial treatments. Silly that it isn’t a thing already… 

[FeelPretty]

Please implement this feature.  I love Square and would hate to have to leave for a typical beauty scheduling system when I have everything already set up with Square.   Please do not ignore this feature any longer!  Or at  least make it so that the Modifers are visible for the clients to select in the booking flow.

[matt2121]

Read this whole thread and got really frustrated that square has been "monitoring this issue" for 5 years but won't do anything? It's causing them + us to lose out on lots of $. Unfortunately having to consider finding a different booking/payment service because I cannot support a company that cannot fulfill a basic issue that hundred of people have requested for 5 YEARS.