Add Ons for Appointments

[Glootz]

Hello there,

Is there any chance of an option to use add ons for appointments being in the works? For instance, the customer selects the service on the first part of the form, then goes to add ons for that service before the customer info form.

The current possible work around for this is to have 10s and 10s of drop down options with various combinations of add ons, which is not only tedious to set up, but a bad and confusing UX for the customer.

It's not only a chance to upsell for us, but will inflate the transaction amount to increase Square's revenue, and it would undoubtedly steal users away from a competitor (I won't name them so this doesn't appear as an advert) which only has paid options, but offers this feature.

Square is better than them in every way, but it's really hard to justify using it when it's missing this feature which would leave too much money on the table.

I saw a post on here from 2019 where there were several posts saying this was being looked at or in development, but can't find anything on the topic so here I am.

[#2]

Thanks for your post, @trose86!

Currently, service modifiers cannot be applied by customers who book online. I’ve gone ahead and moved your post to an existing thread where we are currently tracking this Feature Request. As soon as we have an update from our Product Team, we’ll be sure to let you know.

Right now, service modifiers can be used in the following ways:

• Appointments App - Add to Existing Bookings: You can add service modifiers to an existing booking by editing the appointment from the Calendar section of the Appointments app.
• Appointments App - Create New Bookings: You can add service modifiers when creating a booking directly from the Calendar section of the Appointments app.

In the meantime, if you'd like to offer different bookable options for clients using the Appointments online booking flow, you may want to set up variations instead.

Sorry I couldn’t be of more help here, but please let me know if you have any other questions!

[#3]

I came to the feature request today hoping to find someone also looking for this add on feature that would reflect on our booking pages.

We are a nail salon and I would like to share why the add-on feature is so important for us, and would cut down on a lot of booking errors & extra communication. These are the questions we currently HAVE to ask our clients AFTER they send in a booking request online, which kinda defeats the purpose of making it easier on our team (not complaining too much though, it's awesome to have a pending request and some info then no online booking at all.)  

Example: Shelly books a manicure

(we have 6 variations) (3 tiers & lacquer/gel) 

Client must weed through to see if they want tier 1/2/or 3, then they have to select the right option that is gel or lacquer.

It would be nice if the client just had the tier options to decide on THEN the add on would be GEL.

This would mean we have 3 service tiers instead of 6.

Currently our options are

Tier1 mani lacquer

Tier 1 mani Gel

Tier 2 mani lacquer

xxx

(We also have this for pedicures so its the same thing AGAIN! (Adding to a long list of services)

The next set of options which they must book separately are the removals of gel, nail art add ons, extended massage, any repairs, the list goes on and on.

As you see it not only changes the price of the service but also the TIME of service, and needing to add this on separately leaves room for a lot of mistakes or loss of money. 

Currently if our team does not go back and call to confirm every single appointment we will have clients come in booked for a tier1 manicure with lacquer wanting to get a "tier1 manicure with gel add on plus gel removal, plus nail art, plus extended massage" without us ever knowing from online booking. 

We always have little reminders on the description to book removal but as most know, not everyone reads the fine print. 

I feel as there are other platforms that integrate this well into their system (like user above I don't think it's important to mention them)  it is a great feature for appointment based business.  This helps with ease of booking experience for the client as well as giving the business a much more organized service option. When clients have add on features with a click of ONE button, it makes it easier without then needing to go back to the main screen to find the add on that they want. 

With this reply today I will be adding a request for customization of service time per different service providers since there are different tier skill levels in our salon, with the option of also changing the price of service according to the expertise of the provider.  IE master nail tech vs Jr nail tech vs apprentice service. 

No matter when this request will finally be integrated: I want to mention that I believe its incredible to see so many businesses needing the same features, it means we are all growing and learning how to utilize this amazing system and now seeing how we can really use it even better. I want to thank og @Glootz for taking the time to put this request in. Like you, I also did a bunch of searching from previous forums, and am patiently kindly waiting. 

[Enso]

I came to the feature request today hoping to find someone also looking for this add on feature that would reflect on our booking pages.

We are a nail salon and I would like to share why the add-on feature is so important for us, and would cut down on a lot of booking errors & extra communication. These are the questions we currently HAVE to ask our clients AFTER they send in a booking request online, which kinda defeats the purpose of making it easier on our team (not complaining too much though, it's awesome to have a pending request and some info then no online booking at all.)  

Example: Shelly books a manicure

(we have 6 variations) (3 tiers & lacquer/gel) 

Client must weed through to see if they want tier 1/2/or 3, then they have to select the right option that is gel or lacquer.

It would be nice if the client just had the tier options to decide on THEN the add on would be GEL.

This would mean we have 3 service tiers instead of 6.

Currently our options are

Tier1 mani lacquer

Tier 1 mani Gel

Tier 2 mani lacquer

xxx

(We also have this for pedicures so its the same thing AGAIN! (Adding to a long list of services)

The next set of options which they must book separately are the removals of gel, nail art add ons, extended massage, any repairs, the list goes on and on.

As you see it not only changes the price of the service but also the TIME of service, and needing to add this on separately leaves room for a lot of mistakes or loss of money. 

Currently if our team does not go back and call to confirm every single appointment we will have clients come in booked for a tier1 manicure with lacquer wanting to get a "tier1 manicure with gel add on plus gel removal, plus nail art, plus extended massage" without us ever knowing from online booking. 

We always have little reminders on the description to book removal but as most know, not everyone reads the fine print. 

I feel as there are other platforms that integrate this well into their system (like user above I don't think it's important to mention them)  it is a great feature for appointment based business.  This helps with ease of booking experience for the client as well as giving the business a much more organized service option. When clients have add on features with a click of ONE button, it makes it easier without then needing to go back to the main screen to find the add on that they want. 

With this reply today I will be adding a request for customization of service time per different service providers since there are different tier skill levels in our salon, with the option of also changing the price of service according to the expertise of the provider.  IE master nail tech vs Jr nail tech vs apprentice service. 

No matter when this request will finally be integrated: I want to mention that I believe its incredible to see so many businesses needing the same features, it means we are all growing and learning how to utilize this amazing system and now seeing how we can really use it even better. I want to thank og @Glootz for taking the time to put this request in. Like you, I also did a bunch of searching from previous forums, and am patiently kindly waiting. 

[JessPoynter]

Oh my gosh yes!! I couldn't agree with you both more! I've found a few workarounds, but you're absolutely right! 

I offer day-of add-ons and it would be really helpful to have them be a quick add-on with timing also being accounted for on my schedule. 

[t_n_s]

+1

I am also coming here to add to the request for this feature. It will greatly benefit our business. 

It will also be great if add-ons have a custom duration associated so when adding them they also increase total appointment duration to accurately represent schedule availability 

[BohoHairStudio]

I own a salon and have used Square for at least 10 years. It is perfect in every way except for one:  I would like clients to be able to add options to services and service variations.

I offer some services that can be customized with add-ons. For example, I offer 8 variations of facials and also offer 17 options that can be added on to any facial. I currently have 'Facials > Facial Variations' and then 'Facial Enhancements > Facial Enhancements Variations' as separate services with variations. Facial Enhancements must be booked along with a Facial. From the Facial Enhancements, clients can only choose one variation when booking online even though they may want to choose more than one.

If I list the enhancements as separate services instead of variations of a service, my menu becomes too long and confusing for clients to scroll through. Clients will also sometimes choose enhancements as a stand alone service, whether they are listed as separate services or service variations. Adding instructions to these enhancements does not help because clients don't always read. When this happens, I have to go through the trouble of contacting the client, explaining the issue and correcting it.

I feel as if I’m losing out on revenue since most of my clients book online and are limited to choosing only one add-on for a service, if they do at all since they have to find the add-one in a different set of service variations. Up-selling during the appointment is not always possible due to time constraints. 

Don't restaurants have options like these? When will we?

[Tjbalsamo]

yea the drop downs definitely do suck even for different variations per service

so for my barbers in the business we have different pricing and if some one books thru the system on first available  some staff is missing to based on what variation the client books. i feel that we lose revenue aswell on the order of booking such. i also feel the staff member and menu pricing should all be don't the same page or the staff page should be first in line.

*First available or staff selection 

*Secondary the primary services

*Third add-ons 

[Doran]

YES!   We need this.  It would make it so much easier to upsell at the appointment level and increase sales.  I had this feature with my last online booking service and it really made a difference.  

[Alxa]

I honestly feel as if though Square could have, should have, & would have incorporated this feature by now if they really had any concern for the actual small business owners. This is a very minimal feature, we have been begging for some time now.  Loss of revenue, confusion throughout the menu, no real menu customization options at all. 
I own a full service salon. The Look. www.TheLook.Boutique/Booking 

I have tried the modifier route, customers can’t see them, only I can. I’ve tried variations, further confusing my clients & menu. I’ve tried options. No real workaround that I have time to figure out. I not a app developer, I am a cosmetologist. Maybe someone can help me. I’ve actually slowed down on adding my services, because I am unsure if I want to fully continue on, without any real application support & development. 

[Kassi_]

Hey there, @Glootz 

Thank you for starting the conversation about bringing Add-Ons as options for the Appointments platform. All of the sellers in the thread have provided excellent insight for our Product Team and how needed something like this is. 

I don't have an update for this on the Appointments roadmap, but our Product Team will give it a review. They will give our Team more information to update the status to keep everyone in the loop. 

Appreciate all of the chatter about this on. Keep it coming! 

[Socal]

Please give us this option soon we run a mobile IV company and would like to offer our Vitamin Injections as add-ons to our service appointments.  This is HUGE for our company and would be excited if this was completed soon!

Thanks engineering team 🙂

[hydrabot]

Guys,

Square will never do this.

They only choose to make the easiest of updates to the system. This department of Square is underfunded, and Square C Suite would rather lick sandpaper than properly fund Square appointments software upgrades. SANDPAPER!!! Maybe Square will launch Square Sandpaper before they make this upgrade.

For example, Do you want to customize text messages? NOPE!

How about customizing your booking fields? NOPE!!

Please accept the fact that Square will NEVER make this update.

----

They will probably ban me because they are so sensitive and spineless. Instead of looking themselves in the mirror and making updates customers requested over eight years ago, they would rather do the very least possible.

I recommend you seriously consider moving from Square appointments.
I'm 40% towards moving away with new tools in place of Square appointments. 

Could a publicly traded company try any less hard?

😂🤣😂🤣WEAK SAUCE, SQUARE...WEAK SAUCE.😂🤣😂🤣😂🤣