APPOINTMENTS NOT SHOWING UP ON EMPLOYEE CALENDARS

[jessica_rose]

Another major issue yet again.

Appointments are not showing on my employee calendars. I was contacted by a client asking where we were. My employee sent me a screen shot of her calendar, and the client's appt was not showing, but it is showing on my end. Looked into it further and MANY future appts are missing. 

When I'm logged in on my app on my phone, the appts are ALL there; however, it won't let me cancel appts on my phone. BUT when I log in on the same account on my laptop, the appts are all missing. 

I've had 3 employees look at their schedules all on different phones on their own log-ins, and the appts are missing. We've tried deleting and reinstalling the app, updating, managing permissions. There's no rhythm or reason; random appts are missing from their calendar each week. 

So now I'm left to text each employee 30+ appts and make sure we all have the same schedule, so no one is missed each day. This is beyond ridiculous and is truly my final straw for Square. 

My employees randomly get error messages and cannot text or call a client or bring up their address. And my clients aren't receiving any of their appt confirmations or reminders. I've checked every setting. Square regularly has no solution.