Recently, we teamed up with the Square for Restaurants team to host a webinar that tackled one of the biggest challenges in the restaurant industry: balancing rising labor costs with the demand for seamless, speedy service. With a focus on Square Kiosk, this session featured a live demo and Q&A to show how this iPad-powered self-service solution can help restaurateurs streamline operations, bust lines, and boost profits.
Square Kiosk: Bust Lines and Delight Customers Without Replacing Staff
In today’s fast-paced restaurant environment, Square Kiosk is designed to address two pressing needs: meeting customer expectations for fast service and alleviating strain caused by labor costs.
This event focused on how Square Kiosk empowers quick-service and fast-casual restaurants with an intuitive self-service ordering system. Diners can browse menus, customize their orders, and pay easily with tap, chip cards, or digital wallets. Most importantly, it enhances—not replaces—your team, enabling staff to focus on hospitality and fulfillment while kiosks handle repetitive tasks.
👩💻 Webinar Highlights 👨💻
Reduce Lines and Wait Times: Square Kiosk speeds up the ordering process, ensuring customers don’t spend precious minutes in line.
💬 “Square Kiosk has drastically reduced wait times during our busiest hours. Customers love how easy it is to use!”
Maximize Team Efficiency: Free up your staff to focus on the guest experience. Square Kiosk takes care of routine tasks, making your team more effective and reducing stress during peak hours.
💬 “It’s like adding a team member who never takes a break!”
Drive Customer Engagement and Loyalty: Square Kiosk integrates seamlessly with Square Loyalty, enabling customers to earn and redeem rewards directly at the kiosk. The result? Increased repeat visits and larger average orders.
👨🍳 Top Questions from Restaurateurs 👩🍳
Question: Does Square Kiosk replace staff?
Answer: No, it complements your team by handling repetitive tasks so staff can focus on hospitality and order accuracy.
Question: How does Kiosk integrate with Square tools?
Answer: Square Kiosk syncs with Square Point of Sale, Loyalty, and Marketing for a fully connected front-of-house system.
Question: What does it cost?
Answer: Square Kiosk is affordable and flexible.
∙ Software: $70/month per device, with a promotional free trial through December 31, 2024.
∙ Hardware: Starting at $149 for the payment hub, with iPad compatibility and various mounting options.
∙ Processing Fees: Standard in-person rates of 2.6% + $0.10 per transaction.
🧡 Success Stories from Square Experienced Kiosk Sellers 🧡
Shorter Wait Times: “With Square Kiosk, guests complete orders in under 60 seconds, even with customizations.” – Erik Göranson, CEO, Recess
Boosted Sales: “It’s fast and intuitive, making it easy for customers to add extra items. This has increased our average order size.” – Maverick Bides, OAKBERRY Vancouver
Fewer Errors: “Our noisy restaurant no longer suffers from misheard orders. Guests place and pay directly from the menu, saving time for everyone.” – Danielle Murcia, COO, Crepes Bonaparte
Getting Started
Activating Square Kiosk is simple. If you’re already set up with Square, the software is available directly in the online Square Dashboard. When signing up, you can take advantage of guided onboarding and flexible hardware options. Plus, with a free 30-day trial, you can explore its benefits without any upfront commitment.
Square Kiosk transforms restaurant operations, empowering teams and delighting customers—all while keeping labor costs in check. For more details, visit this resource: Keep your labor costs in line — not your diners.
🎥 Missed the webinar? Watch the full recording:
Watch: How to use Square Kiosk to maximize profits
Stay tuned for future events by subscribing to the Events Board. We look forward to connecting with you at our next session!
Tom Reem is a Square Seller Community manager based in San Francisco. He’s passionate about connecting with local businesses and championing resources that help them thrive.
This event is for educational purposes and does not constitute legal, financial, or tax advice. For guidance or advice specific to your business, you should consult with a qualified legal professional.
