Hello Sellers,
I just wanted to point out how much more inefficient it is using the new checkout experience on the Square Register. I also want to preference that when we were given the option to use the new one, we would revert to the old checkout in the settings. However, after an overnight update it switched to the new one and the option to change can not be found in the settings anymore.
For items we don't have in our system, that we weigh separately, comes more of a hassle now because the buttons are extremely small and the buttons have been moved to inconvenient spots. It also adds an unnecessary step where instead of one button to confirm it into the ticket, it now becomes two and those buttons are also in different spots.
To make matters worse, we currently don't do any pickup or delivery for our grocery store and have the option unmarked within the fulfilment settings but it is still apparent on the register. This I believe has caused the register to respond slower to button presses and sometimes not even recognizing the first button push. While we are still paying for the Square Retail Plus because of our huge inventory and to sell online, I am forced to use Square Point of Sale on the register because of how much more faster it is taking customers but now losing the perks I had when using the Retail side. Now to add even more salt to the wound, items that only had a GTIN associated to them on the Square Retail side and not a SKU number now appear with no number at all on the Point of Sale and their GTIN has to be re-entered so that the barcode can recognize it.
I understand the improvement that Square Retail is supposed to be for those users that pay the premium for it, but the ability to make it faster would be so much more useful instead of being forced to one thing and one thing only. All I ask, is to have the ability to switch between the new and old checkout again.
Thank you!
