Suggestion: Customize SMS notification for Square Appointments

[Mackay]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[#2]

This reply was created from merging an existing thread: Is there a way to customize the text messages for appointment confirmations?

@nailsbyjlyn @Kenzi Right now you can only edit the email confirmations for Square Appointment and we're tracking the request to be able to edit text messages too! We'll share any updates in this thread.

@Kenzi You can change the cut-off time that a client can cancel an Appointment from the Calendar & Booking section of your Appointments Dashboard: 

1. Scroll down to Online Scheduling.
2. Click on the dropdown menu below Cut-off time for allowing clients to cancel or reschedule > choose a new time.
3. Click Save.

[#3]

Hi @Mackay! Thanks for bringing this up. 🙂

I'll be sure to flag this with our Appointments Team who is tracking notification requests. Appreciate your flexibility in the meantime, and please don't hesitate to check in for updates.

[#4]

The ability to customize the email notifications is great, however the sms notification is very limited. Allowing customization, if possible, would be a welcome upgrade.

[ShayMaze]

Yes, please allow us to customize text reminders 

[Arie]

Thank you for highlighting this feature request @ShayMaze! While we don't have an update to share on this feature request at the moment, but continue to advocate for this suggestion. We'll be sure to share news with you here 🙂

[solano]

is there any update on this feature ? 

[sayra]

Hey @solano, 

As mentioned above, we don’t have any updates for this feature request at the time. If this feature comes available we will make sure to update our Seller here in the Seller Community. 

Thanks for your patience while our product team continues to improve our services. 

[fifisbubble]

Are there any updates on text reminder customization?

[kayleee]

Does anyone know if this was ever added? Would love to know how to customize reminder text & confirmation text so I can add a waiver link

[suslyb]

I understand that I can't customize the automatic text messages. Although that would be a good feature, that is not what I am asking for. I am asking for the default, non-customizable language to be changed for everyone. As of now, when I cancel a client's appointment, they get the following text: It said, "Hi [Customer Name], [business] has canceled your appointment for [date time]. Visit [link] to book again or explore other ways of supporting us." I can't imagine that sellers who cancel a client's appointment want to be asking the client to explore ways to support the seller. It makes no sense at all. First, as a seller, I'm the one supporting my clients through the services I provide. Second, there can be many reasons a client's appointment is canceled. They might simply have a scheduling conflict, for example. This is not an occasion to ask them to explore how they can support me. Even if Square doesn't want to give seller's the ability to customize the texts, how about Square revising the language to something that makes sense? The text could simply say, It said, "[Customer Name], [business] has canceled your appointment for [date time]. Please visit [link] to book again." 

[JJ_]

I will pass this feedback over to our product team @suslyb.

Thank you for taking the time to explain your point of view and suggest we consider revisiting this. 

[ASPettus]

It's 2022 - will this ever become a feature?