Feature Request: Add custom HTML such as hyperlinks and links to Appointment confirmation email

[studioa138]

The title of this post has been edited from the original: Add custom HTML to Appointments email confirmations

Hello,

I'd love to include a custom hyperlink to the automatic emails that are sent out with successfully scheduled appointments, using the Appointments service offered by Square. My intention is to refer customers to a page where they can provide additional information about the events I'm offering as services.

Would including an href attribute (or something similar) do the trick or is this functionality not currently possible?

[#2]

Hi @jarkin13 ,

For this inquiry, please contact our Appointments Team directly in order to have a specialist look into your case. Feel free to reach them via email here, or by giving them a call Monday-Friday, 6am-6pm PST - but you'll also need your customer code.  The steps to look up your code are here.

Send us a message if you need anything else. 

[nyced]

Glad to assist you. His email is [Personal information redacted]

if you need me I am at [Personal information redacted]

[Valentina]

Hi there @nyced - I wanted to let you know that I needed to redact the email addresses you provided here, for your safety and privacy. Please feel free to use the private messaging tool here if you'd like to share email addressed or other personal information through the Seller Community. Thank you!

[theoaks]

I would love this option as well!  I hope Square Appointments will make this possible soon.  So many other scheduling apps this type of integration is standard.

[honaras]

Adding the website doesn't hyperlink in the actual client email. It's just sent as regular text. How do we get the hyperlink to kick in?

ex.

We'll meet up here: https://www.zoom.us/s/123456789

It just shows up like that, no hyperlink.

[Valentina]

This is considered a feature request, @honaras. For now, we recommend guiding the client receiving the confirmation email to copy & paste the URL, as it will not be clickable directly from the email. If something changes, we'll be sure to post an update to this thread, so stay subscribed!

[recurefreedom]

Has anyone receive an update on this? This is the only thing keeping me from fully converting from Acuity.

[jrumohr]

I haven't heard of any updates or progress on this since I posted this question.

Square Appointments is pretty cool as it is, but just a few more features could make it a rock star. There are so many scheduling platforms out there and the free nature of Square Appointments is really appealing. But it's not useful in my case unless they add a couple more features, like Zoom integration.

[EAFC]

Hello,

My business solely operates virtually where I communicate with clients via Google Meet video chat.

I would like to understand how to include this Google Meet video link into the calendar invite that Square sends out once an appointment is made? 

Is there a way I can customize the Square calendar invite to include a Google Meet invite? 

It would seem silly to me to have a calendar invite go to the customer only for me to manually send another email with the Google Meet link we're supposed to use to video chat. 

Any help would be greatly appreciated!

[JustinC]

Can you try out Tom's best answer on this thread I moved you to? @EAFC

[EAFC]

@JustinC I appreciate your response but this would make more work for me than not using square appointments at all. I'm sure you're aware but we us customers/business owners use this service in an effort to make our processes more efficient for both ourselves and the client. Not being able to include video conferencing capability in a time like this (pandemic and WFH) is disappointing. Sounds like the team is working on it so if/when that ever happens, please let me know and maybe I'll reconsider using square appointments again. Thank you!