Feature Request: Add Modifiers or Options to Services

[AROBINSON]

PLEASE give the ability to add modifiers to services. This one omission is what keeps Square Appointments from being the perfect tool for my business.

Creating a separate service for each wanted modifier does not work, because just like items, certain modifiers only apply to certain services.

Being able to create modifiers for services, and possibly a time duration to each modifier to be added to the service time would be perfect. For example, as a vehicle detailing business:

SERVICE: Premium Detail (2 hrs)

Modifiers:

• Hand wax +$10 (+20min)
• Sealant +$20 (+20min)
• Fabric Guard +$20/+$30/+$40 (+20min)
• etc.

As you can see, having a $20 fabric guard as a standalone service does not make sense, as it can not be booked as a standalone service. It's an add-on modifier to the Premium Detail. And perhaps I have another detail package that includes the fabric guard in the price, so that modifier doesn't necessarily apply to every service.

I can see this same concept working flawlessly with many other industries as well, such as a hair salon. The service could be a haircut, and an addon modifier could be "shampoo & blow dry". But a shampoo & blow dry is not a standalone service- it only works as a modifier to a haircut service.

Not only would this functionality tie in perfectly with the way items are already setup within Square, but it allows us to remember all the upsale and crossale options for our services, thereby increasing revenue for both the merchant as well as Square.

[#2]

@Archilaveronica You can add variations to a Service, but there isn't a way to set up Add-Ons I'm afraid. It's a feature request we're tracking in this post.

In the meantime, I hope you can use variations to create different combinations of your services! 

[#3]

@AROBINSON we're with you, modifiers for services would be fantastic!

However, until this featuere comes around we've figured out a workaround.

Here's how it would look for you:

• Create your main services: "Premium Detail", "Standard Detail", etc.

• Then create more services: "+Hand Wax", "+Sealant", "+Fabric Guard 1", "+Fabric Guard 2", "+Fabric Guard 3", etc

When booking an appointment, it would look like this:

Mr. Joe Black

Thursday, Feb 7, 2019

9:00 AM-11:40 AM (2 hr, 40 mins)

Booked by You on 2/6/2019

SERVICES & ITEMS

Premium Detail (2 hours) $100.00

+Hand Wax (20 minutes) $20.00

+Sealant (20 minutes) $20.00

Total $140.00

[isabelle]

Hey @Thyme2Learn-

While you can create a modifier for a service, we are still working on making it also available on the Square Appointments booking site. We really appreciate your patience with us, and will be sure to post an update in this thread when we have one regarding this feature. 

Really sorry for the inconvenience this has caused. 

[SCPC]

Put me down as another request here...this is  a best practice with online booking and payment services - I typically think of Square as a leader in the industry, so I would expect that this would be swiftly addressed. I don't want to have to switch over to another service, however there is at least one other popular booking/payment service for my specific industry that will quickly make financial sense for me to switch to. 

Thanks for your time reading these...I realize none of use has enough!

[Sherrilynne]

I am wondering why the "option set" is not available to add to services during the appointments/online booking site? 

There are a number of variations that could be chosen by clients during the booking process that would be especially helpful to know ahead of time, for many service providers. It seems like if it can be added to items, it should also be easy to add to services. 

[nika]

Hey @Sherrilynne- I saw you posted this a few times here in the Community. We monitor the Seller Community daily so just one post will do!

What are you referring to when you say "option set"? Just the variations?

[Sherrilynne]

Hi! Sorry, yes I posted to three boards as I wasnt sure which was the best place for the question.

So yes, when i check clients out thru square I have a modifier set to choose from to add to their service.  I need that to be available to clients during online booking since I am now requiring prepayment due to covid19. 

(The option set is similar to modifiers and is available to clients on items when purchasing,  so it seems like it should be easy to make available either an option set or modifier to add to services at booking.)

Tx!

[nika]

@Sherrilynne Got it! Instead of using modifiers, you'll want to use Variations. At this time, modifiers don't show up on the booking site, but variations do. 

I moved this convo over to this thread, where I walk through how to set those up.

I hope this is what you're looking for!

[Sherrilynne]

I dont think variations will work for me.  for one reason, my variations dont add time to the service.  second is the sheer number of options i have for each service.  one option is "oil type". they need to pick an oil type and i have 10 different oil options.  then for upgrades i have about 15 optional upgrades that they could add. 

[Sherrilynne]

just to clarify-- i have roughly 20 different types of massages.  many already have variations for the length of the massage.  for example:

relax massage already has 3 variations : 30 minute, 60 minute, 90 minute. What i need is a drop down box when they choose the massage, that has them pick a modifier/ option such as oil type, then another box where they can add multiple upgrades: ie: foot scrub, hot oil scalp treatment, etx... That way all items are booked and paid for at the time of booking.  its a nightmare with covid and trying to avoid direct contact as much as possible and having to have them choose all the options at the beginning of the appointment plus having to check them out at the end of the appointment for any upgrades. 

[Kassi_]

Hey there, @Sherrilynne - 

Welcome back to the Community. 

Have you tried the suggestions by @nika with those multiple variations in the meantime? 

This would give the customers the options to select those upgrades. 

Please let me know if you have any other questions. 

[Sherrilynne]

No that wont work. As I stated below my services already have variations. For example a recover massage has 30, 60, 90 and 2 hour options. For me to add oil options (multiple!), upgrade options (multiple)  etc variations doesnt work..the client would have to page thru about 300 variations to find the exact one they are looking for. And that would be for just one massage type..I have roughly 20 massages. Modifications are already available, all they need to do is simply make them available to the client at booking instead of just to me at checkout. It negates the reason for prepaying if i have to check them out again after the service to charge for all the upgrades they add.