Feature Request: Add Modifiers or Options to Services

[AROBINSON]

PLEASE give the ability to add modifiers to services. This one omission is what keeps Square Appointments from being the perfect tool for my business.

Creating a separate service for each wanted modifier does not work, because just like items, certain modifiers only apply to certain services.

Being able to create modifiers for services, and possibly a time duration to each modifier to be added to the service time would be perfect. For example, as a vehicle detailing business:

SERVICE: Premium Detail (2 hrs)

Modifiers:

• Hand wax +$10 (+20min)
• Sealant +$20 (+20min)
• Fabric Guard +$20/+$30/+$40 (+20min)
• etc.

As you can see, having a $20 fabric guard as a standalone service does not make sense, as it can not be booked as a standalone service. It's an add-on modifier to the Premium Detail. And perhaps I have another detail package that includes the fabric guard in the price, so that modifier doesn't necessarily apply to every service.

I can see this same concept working flawlessly with many other industries as well, such as a hair salon. The service could be a haircut, and an addon modifier could be "shampoo & blow dry". But a shampoo & blow dry is not a standalone service- it only works as a modifier to a haircut service.

Not only would this functionality tie in perfectly with the way items are already setup within Square, but it allows us to remember all the upsale and crossale options for our services, thereby increasing revenue for both the merchant as well as Square.

[#2]

@Archilaveronica You can add variations to a Service, but there isn't a way to set up Add-Ons I'm afraid. It's a feature request we're tracking in this post.

In the meantime, I hope you can use variations to create different combinations of your services! 

[#3]

@AROBINSON we're with you, modifiers for services would be fantastic!

However, until this featuere comes around we've figured out a workaround.

Here's how it would look for you:

• Create your main services: "Premium Detail", "Standard Detail", etc.

• Then create more services: "+Hand Wax", "+Sealant", "+Fabric Guard 1", "+Fabric Guard 2", "+Fabric Guard 3", etc

When booking an appointment, it would look like this:

Mr. Joe Black

Thursday, Feb 7, 2019

9:00 AM-11:40 AM (2 hr, 40 mins)

Booked by You on 2/6/2019

SERVICES & ITEMS

Premium Detail (2 hours) $100.00

+Hand Wax (20 minutes) $20.00

+Sealant (20 minutes) $20.00

Total $140.00

[AmyL]

Sorry, I forgot to add. Is it in the works where when clients book online, they can pick modifiers as they schedule their appointments? Seems silly not to have that option for online scheduling. I'm a massage therapist where some of my add-ons, like add salt scrub which requires extra time, while others do not, like adding paraffin wax dip. This feature would be helpful.

[AshleyK]

@AmyL Yes, you are right. This is a feature request for now.  As you are experiencing, we only kinda support modifiers right now, its pretty much only when checking someone out in the app. While we don't have a specific timeline, we are still able to pass feedback like this forward to our Development Team. 

[LegacyM]

Any update to this? This is a make it or break it feature for my business

[Joe]

Hi there, @LegacyM - thanks for checking in on this. While we don't have any update to share regarding this feature at this time, we will be sure to update everyone here and vocalize any news regarding modifiers and services heavily when we have news to share.

Thanks for your patience!

[HQ]

So in the settings for "where do I accept appointments" none of the options work for me right now. Could really use some advice or suggestions. I run a coaching/consultation business and have 3 types of appointment that I typically ask my clients to book (phone, video call, client's chosen location). I was hoping with square I could eliminate the time it takes to call each booking to confirm location/platform for our appointment. Is there another way I am not aware of to give clients the option to book phone/video/their own location?

I do not have my own location by the way... Any help with this is greatly appreciated. Thank you!

Thank you! 

[JustinC]

Hey @HQ - I would add variations to your services and title them Consultation - Home, Consultation - Phone...etc. That way, your clients will have to choose one upon booking so you don't have to call them to confirm. 

Setting up your services this way gets time consuming when you have a lot of services though but it's def doable 🙂

@nika show you how to add variations in her best answer 

[lindseyrenhair]

I have just recently updated my service list for my clients to make it easier for them to navigate, while also trying to make it easier for myself with a mini consultation via the service selected.

For example, my Corrective Color service has 3 variations to it - 3 hr mini, 6 hr reg, and 9 hr full. I have had my sister test my new way of booking and it does NOT give her any variation or modifier option at all. But, when I personally go to book someone, it gives me every variation and modifier. 

I went to my staff option and I have selected that all services are bookable to customers online, so why are my customers not receiving the option to add the variation or modifier?

[lindseyrenhair]

[The title of this thread has been edited from the original: Appointment Variations and Modifiers]

I have just recently updated my service list for my clients to make it easier for them to navigate, while also trying to make it easier for myself with a mini consultation via the service selected.

For example, my Corrective Color service has 3 variations to it - 3 hr mini, 6 hr reg, and 9 hr full. I have had my sister test my new way of booking and it does NOT give her any variation or modifier option at all. But, when I personally go to book someone, it gives me every variation and modifier. 

I went to my staff option and I have selected that all services are bookable to customers online, so why are my customers not receiving the option to add the variation or modifier?

[isabelle]

Hey @lindseyrenhair-

Thanks for posting in the Seller Community.

Have all the variations been enabled as available to book online?

Let me know, as that is usually the issue, but I want to make sure we get this figured out! 🌟

[Thyme2Learn]

With the amount of requests to add the modifier options to the online booking, why is this not being considered for an update? 

Adding variations is really not a possibility as there would be a significant amount of items to scroll through.  

Thoughts?