Appointments Feature Request: Disable tipping on items - calculate tip based on cost of service(s)

[GroveandBaker]

The title of this post has been edited from the original: Tips should only be calculated on the service part of a sale, not retail

We are a service based business. We provide a service and our customers tip us on that service. But we also sell retail (skincare, lifestyle) items that customers should not tip on.

When our customer comes in for a 90min facial and during check out decides to buy some recommended products also their balance can jump form $130 to $280 very easily. So we now have a $280 balance with services and products, the customer swipes their card and the tip screen suggests a few % options..

Scenario 1, Wrong - 20% tip on total sale

$280 + 20% ($56) gratuity = $336

Scenario 2, Correct - 20% tip on Service only

$130 service + 20% ($26) service gratuity = $156 + $150 retail = $306

Unless we ring an extra transaction to separate retail from service sales, our customer gets ripped off. We make more money, Square makes more money but our customer got ripped off by $30 in Scenario 1.

The solution we previously offered to Square was to let items be "tip(able)" the same way items are currently "tax(able)"

Any thoughts from the Square team?

[TrinaMC]

Hi,

In the appointment section you allow for items to be designated as services vs. retail. When checking out, can we please have the option to only have gratuity applied to services? It creates confusion on check out if there is retail added to the total with services and they want to just hit the percentage for the gratuity on the service. 

Thanks!

[Ellie_]

Hey TrinaMC! We have moved your post to a board with more discussion on this. While we do not have any developments to share on this right now, I'll be sure to surface your post with the appropriate team members. Please do keep in touch for updates.

[tranquilityskin]

Yes!  I have been asking square for this for a couple years now. Thanks for posting:-)

[redhed]

Yes, many of us have been asking this for years!!!! I just make sure I confirm the service price as they check out, if they have retail added to it, then let them put in a specific amount. I don't use the percentage option.

[amourapdx]

I also came here hoping for a solution! This is pretty disappointing. Considering Square now wants to charge for their services, it might be time to find a new service to use that can provide this simple request.

[Ria]

Hi @amourapdx - Welcome to The Seller Community, it's always nice to see a new face 😊

I absolutely understand your concern.

I'll be happy to move this over to a feature request board so that our engineers have visibility of your suggestion. We appreciate you sharing your request. While there is no time frame for when it will be implemented, i'm happy to make sure our engineers have eyes on your request. 

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[Megahair]

Currently 86 replies! This had better be on the 2022 roll out. 🤦🏻‍♀️ My concern is, how long has this been a requested modification? I can only imagine 🙄. I feel like finally charging for basic memberships will facilitate some of these changes. But I’m not willing to pay UNTIL I get some of these basic features including WAITLIST! 

[Ria]

Hi @Megahair - I'm more than happy to stress the importance of this request to our engineers. We are currently working to ensure that this request receives visibility.