How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[chefal3]

Online Ordering - Where can I find the option to take cash payments at the time of delivery?

[ashc]

Hey @jfeddes11 and welcome to the Seller Community.

Online orders do need to be paid for online. I moved your post to an existing thread where there's some discussion around it and also where we're tracking requests for the ability to pay in person. 

[isabelle]

Hey @chefal3-

Thanks for posting in the Seller Community!

That's a feature request we're currently tracking in this thread. Right now, we do not provide sellers with the option to accept cash for Online Store orders. It's something we're looking into, and will definitely post in this thread if we heard anything about the development of this feature. Thanks for your time! 💡

[mikesclub]

After reading some of the responses from Square moderators, I feel the need to re-emphasize my main point.

For my community, this is not a matter of choice (whether to pay with a credit card or with cash). I operate in a very depressed area. Many of my customers simply DO NOT HAVE credit cards, or even bank accounts from which to deduct a payment. For these customers, cash is the ONLY option. 

Maybe there is a workaround, if Square is willing to get involved. Instead of marking an online item as "sold", maybe you can allow an online shopper to tag the item as "hold" or "to be picked up in person". Something that would notify my store that an item has been selected and will be picked up, and paid for, in person. That would also flag the item as "unavailable" so no other shopper can buy it. 

I'm losing sales because Square isn't making this feature available.

[Joe]

Thanks for adding your voice here, @mikesclub - we appreciate you stepping in to share the experience you see in regards to the needs of this feature. We are working towards bringing new payment solutions to a wide breadth of our Sellers, but these developments often come with extensive trial and error. As soon as we have a shareable timeline to provide for this feature, we will update everyone here promptly.

Thanks so much for your continued patience. 

[marybeth13]

I to would like the option for customers to order online and pay in cash at pick up.  Would need the item's to come out of inventory at ordering so that i don't over sell something before the customer gets it picked up.

[JustinC]

Noted ✍ Thanks for adding to this thread @marybeth13 

[spicelife]

Can an option be added to the online store for customers to pay for pickup orders at the time of pickup?  Thank you.

[JustinC]

@spicelife - Right now, customers need to pay at checkout with a card when ordering. The option to pay at pick up is a popular ask, so I'll be merging you to this thread where the convo is happening. That way, we can easily track you down when this feature becomes available. 

Thanks for posting! 

[bp3]

You0ve been looking into this for weeks  When your customers are telling you what they need, I fail to understand why you can't come up with a work-around in a short time.  We are dying out here and can't always use YOUR notion of what works.