How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[beansie]

Would love to see a feature to enable payment upon delivery only. COD. Checkout without charging. I have customers who purchase items for many different employees in their business. Being able to charge them all separately upon delivery would be very helpful. Thanks

Having a "note" section in each product for "employee name" for example, and allowing payment upon delivery is a really great feature for large businesses to have lunch delivered without having to take every employees payment or having to pay for everyones lunch.

[pessosices]

@AshleyK I definitely can see that being helpful for a bunch of sellers who want to give their customers the option of paying cash on arrival.

Personally for my business, I would not want to turn that feature on - I love only taking pre-payment.

Also logistically, knowing that they are all paid for and being able to to just hand off all of the bags, and not make the mistake of which ones are paid for and which ones need to be paid for. Very streamlined, very easy policy & system.

But again, definitely would be great for a lot of sellers!

[mikesclub]

This is a really really important issue for my online store as well. First, we are not a restaurant. We are a consignment store, selling all sorts of merchandise. More importantly, we serve an economically depressed area, and many of my customers simply do not have credit cards. It's not a matter of choice. They only live on cash.

Not being able to accept cash for an item selected online cuts my sales considerably. 

I really don't understand the technical difficulty in allowing a customer to complete the transaction online, all the way to selecting "pay in cash upon pickup" as the method of payment. Restaurants do this all the time. And Square POS allows my in-store customers to choose to pay in cash at the checkout stand. 

Ordering online, and picking up at curbside, will be with us from now on. They are part of the new shopping reality. Please, please, enable this function quickly.

[AshleyK]

Hi @beansie Thank you so much for adding this feature request thread. I've merged your post with another that is similar in requesting payment upon delivery. While you are requesting postponed credit card delivery, I feel this could be a feature that is blended with the request to pay cash at pick up as well.

@mikesclub I also am so grateful you added your voice to this thread. 

I will keep sharing this feedback as well. Thank you, friends!

[mrliquorsd]

We will be rolling out our online store for curbside pick up here soon. Our issue is that we cant accept payments online due to state laws for the purchase of alcohol. Is their anyway to have a pay at the store option either in cash or by card through our mobile card reader?

[KMuch]

I am setting up an online store and can not find an option to "pay at pickup". I would like to offer cash payments on orders made through the site at the time my customers pick up their orders placed. Am I missing it?

[IAMSImplyAugust]

This is exactly what I was requesting for my business. I really need this especially for where my business located. Some of the payment solutions don't work for us here. 

[JustinC]

@ IAMSImplyAugust Gotcha down as a tally mark on the back-end of this request for tracking. Hopefully we can share good news soon! 

[JustinC]

Moving you to a thread where the Product Team is tracking the feature request to pay at pick up. Now news yet on the future availability but we can find you easily on this thread with shareable updates. 

Thanks for your continue patience. @KMuch

[jfeddes11]

Many of our customers like to add special drinks and pastries when they arrive, so we would like an option for them to pay offline. Is that available through Square?