How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[Valentina]

Hi there @Lanerzb, and welcome to the Seller Community 👋

We want to be sure that you receive a notification when we have news to share about this feature request, so I've moved your post over to the thread where others have asked for this feature. We'll be sure to drop an update here when we have one, so stay subscribed!

[Lanerzb]

And that's why I left to shopify. One small feature, yet their greed forbids them from allowing missing a 2.9% charge on a transaction. Shopify gets it. Make money on almost ALL transactions, rather than all. 

[BMBCREATIONS]

online orders Pay cash / at pick up is badly needed.

It's about time to implement it online orders.

people have been asking for long time.

[PreOrder_Apps]

We're almost finished with this. 

https://getpreorder.com - official Square Partner

It'll be part of our new, open-source Square Website Platform where we'll give people their own Square-powered websites that take about 5 minutes to install yet are customizable and we're planning to only charge about $7/mo.

[OsoCandleCo]

But what if I then need to print a shipping label for the order?  Can the Virtual Terminal or the Point of Sale app handle orders that aren't in person?

[RandBgourmet]

I think it would be really appreciated if we as business owners were offered a “cash” option for our customers at check out. Unfortunately, not everyone owns a debit card, or Apple Pay. 

[AshleyK]

Hi! Thanks for reaching out and welcome to the Seller Community!! I've merged your post to an existing thread so we can keep all the feedback in one place. 🙂

[unbelievabowl]

We are also in need of this. Although most pay online some older customers prefer to pay on delivery or pickup, regardless if it is cash or card. This is one of the things holding us back from switching fully to square's online store.

Square obviously has an incentive to offer online payment only as it grantees the payment will be processed through them so they can collect the processing fees on top of the in home delivery fee. The thing is even when people select pay on delivery very few actually pay with cash. We are typically still finding ourselves processing a card payment with square, the customers just like it because it makes for a faster checkout process.

[n0p]

I am still waiting for this feature. I wish Square took these requests seriously. There are so many other online stores that support this option (and many more), wish Square would step up and listen to this requests. 

[Ymn]

Squareup get most of their revenue through their percentage cut on the online payments. So this is a business issue, not a programming issue for them. For Squareup ideally they would get a cut on the cash payments. But then they have to invoice and collect after. That opens up the whole accounts receivable can of worms!