How to collect cash/pay in-store for Square Online site orders?

[CooksKitchn]

Good afternoon Seller Community ! 

Today I want to discuss a new feature that should be talked about that will be a great tool for businesses all over. I have written down many ideas based on obstacles my restaurant @CooksKitchn have faced during this journey using square as our number one POS system. I want to discuss a feature allowing customers to select a " pay with cash" option making purchases online. All business owners know that cash is king, and there are a lot of people out there that prefer to use cash rather than charge, not to mention with the increase of cash transactions we limit the amount of fraud purchases and bank disputes that have to be performed on a regular basis if you have a busy online store. I believe that customers should be able to select pay with cash when either choosing to pick up or placing an order for delivery. With an option for no show protection to the business, customers will be required to leave a card on file incase their product or service was never fulfilled we will be able to charge the customer either a full or percentage of the product. Yes we will take the risk of customers not having funds on that card and the transactions potentially being declined but its another huge step towards success for as Square users. Please consider this as an option during online checkout to maximize sales for businesses all over.

Ceo 

Dashawn Cook

[The title of this thread has been edited by moderator from its original: Collecting Cash for Online Store Purchases]

[#2]

Hey @rae16,

I moved your post and this entire thread to an existing feature request thread for this.

It's not something you can do at this time. I don't have a timeline on when it would become a thing but you should join our Beta Community where you can potentially test out new features first when they're released!

[#3]

Hi @deltaelevator,

We really appreciate your feedback on this feature request. While we cannot provide a public timeline on the status of this request, please know that we will be sure to let you know if anything ever changes or if new updates are released. 

[#4]

Hi! Great question. There isn't a way to manually add orders to that page specifically, but you have a couple options to accept payment over the phone depending on how you want to run your system. 

1: You can manually accept the card over the phone through either Virtual Terminal or the Point of Sale app. This is the easiest way and will allow you to track inventory. If you need an order ticket to print, you will need to use the Point of Sale app and make an open ticket for the order. 

2: You can create an invoice for them on the dashboard or app and email it to them right after the call is over. Again, this will track inventory, but will not print an order ticket or appear on your Orders Dashboard. 

[#5]

Hi there, @exotictouch!

At this time, orders placed through your Square Online website must be paid for online. I've moved your post to an existing thread where this discussion is taking place, and where we're tracking requests for the ability to pay in person for online orders. 

The most common way that I've historically encountered businesses accepting cash payments for online orders are via invoices and/or phone orders. Have you considered offering a "phone-in" option through your Square Online website? This is likely the most tried and true method by which to accept cash payment for an order. I saw @BBTH's post here, and I thought up another workaround that would enable you to accept cash for pickup and delivery orders.

Workaround: You can add a banner to your main page letting your customers know that you are accepting cash payments:

I'd recommend adding a button to your banner here, as shown above "Call now to order".

This could take your customer to a couple of places:

• I recommend having this button link to your Contact page, as shown above. 
• You can alternatively opt to include a Phone link in your button. Keep in mind, this link will direct your customer to the actual phone portion of their phone and automatically dial your phone number, so this will not work on a laptop or desktop computer.

Here's an example of how you could clarify how your customer are able to pay using cash:
 

Once you get a call - or email - placing an order, you can put the order into the Square Point of Sale app using the open tickets feature. You can accept the order as if it was in-person, and print or close the ticket at the time of delivery/pickup.

We hope that this workaround helps a few businesses in this thread! 😊

[Valentina]

Orders placed through your Square Online website must be paid for online, @Libbi. I've moved your post to a thread where others have asked about this capability, and where we're tracking requests for the ability to pay in person for online orders. I recommend taking a look at my Best Answer here if you'd like to accept cash for orders placed ahead of time, in the meantime.

[BMLTrophies]

Order now pay cash later. 

for curbside orders that people want to pay cash for

[AshleyK]

Hi! I've merged your post with an existing thread where @Valentina does a great job offering workarounds for this. We hope to keep all the feedback for this feature request in one place, but please let me know if you have any other questions. 🙂

[htpyrohy]

We want to gather orders but receive payment at pickup. We are a church fundraiser selling pyrohy (i.e. pierogies) .   Can this me done with Square Online Orders.  

[LONDONCALLINGBR]

I would like to be able to add orders that I get over the phone or FB messenger to the order dashboard so that I can track them alongside the web orders.  I gather from other threads you can't do this but it would be very helpful to keep track of everything that I have to do including local deliveries and ones that are going to the post office.  Thanks

[Joe]

Hi there, @LONDONCALLINGBR 👋 Thanks for reaching out to us here on the Seller Community! 

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding Manually Adding Orders. Take a look at this Best Answer from Ashley for more insight - she will walk you through some helpful workarounds! 

[LONDONCALLINGBR]

I saw that thanks! My issue isn't really how the customers will pay. They can etransfer, pay cash when they collect, or use the square reader. But I'd like to add the order and my main problem is that people will order before things even arrive. So say week 1 I get 12 orders for something like pre orders, for stock that won't arrive for another week. I need to take payment and add those orders to my dashboard so the inventory comes off the item list. And at the same time people are ordering online as well. It's just difficult to keep track of so many items in my inventory when I have customers ordering over the phone and they might not come and collect for a week. On woo commerce I was able to manually input an order on the dashboard and it would remove the inventory from my stock, and that order could sit there under the processing stage for however long until the customer collected it. And nobody would be able to buy that same inventory on the site. I hope you see what I mean, I think it would be a really good feature to add

[BernadetteA]

Did you process the order right away on Woo Commerce? If you are already collecting the customer information over the phone you could just go onto the site yourself and purchase the items for pickup, making sure to let the customer know the expected arrival date. Pending pickup orders will allow you to send an email once the item is ready for fulfillment and you can let the customer know to be on the lookout for it. 

I may not be understanding your question 100% so please let us know if you are referring to something different. 

Thanks! 

[PreOrder_Apps]

Hi Libbi. We just added a Pay Later feature in our Apps and Kiosks powered by Square. 

Do you need this to be just website based? (fyi - we're finishing a web version that can be put inside any existing website or as a link now too). 

Thanks, 

Ken

[PreOrder_Apps]

fyi - We just added a Pay Later feature in our Square-powered Pre-Order Mobile Apps.

Thanks!