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Sales Reports Ignore Cancelled Items

Hi,

We collect orders throughout the week, bake granola on one day, and fulfill shortly after. In obtaining a count for how many bags we sold, I used the Item/Category Sales reports. I just discovered that there is no way to view a consolidated count of cancelled items. These are items that were cancelled prior to fulfillment, so they are not returns, and do not appear as returns. 

 

Am I missing something? Will this reporting capability be added in the future?

 

Thanks!

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Square Community Moderator

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Hey @LouisesGranola

 

Thank you for coming back to the Community with your questions. 

 

Reporting's main concern is with completed orders, so sellers can see their funds, inventory, and everything else. But I can see how being able to view Cancelled Items would benefit how you prepare and run your business. 

 

Since a report like this isn't available, I will send this off as a Feature Request to our Product Team. Keep an eye on our Product Update emails & posts for any new launches. 

 

I appreciate you taking the time to give us this feedback!

Kassi
Community Moderator, Square
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Square Community Moderator

Best Answer

Hey @LouisesGranola

 

Thank you for coming back to the Community with your questions. 

 

Reporting's main concern is with completed orders, so sellers can see their funds, inventory, and everything else. But I can see how being able to view Cancelled Items would benefit how you prepare and run your business. 

 

Since a report like this isn't available, I will send this off as a Feature Request to our Product Team. Keep an eye on our Product Update emails & posts for any new launches. 

 

I appreciate you taking the time to give us this feedback!

Kassi
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.
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Thanks for your attention to this and for forwarding this along as a feature request!

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