Is there a way to text a customer that their order is ready for pick up?

[JandDRockinWW]

We expanded our small business (food trailer) this year which included using the square register with kitchen tickets. Since our business, at this moment, is strictly set up for events (fairs, festivals, etc.) I was thinking it would be neat to take the order and give the customer a number but instead of them waiting (unless they want to), text them a notice their food is ready to pick up. That way they won't have to keep checking back, they can enjoy their selves where they are at. Is that something I can do with square or is there another app that works with square?

Thanks!

Donna

[joshlsullivan]

I've built a solution for this - https://notifycustomers.net 

[restaurantUser]

Still looking for a way to collect phone numbers to text for orders by phone or walk-up customers. It's only available for Square Online orders.

[joshlsullivan]

Hey there, you can use my solution - https://notifycustomers.net.

Feel free to email me - josh@misllc.com. Thanks.

[humblewoodfire1]

Looking at your site it doesn't appear to be integrated with Square yet.  Been months since you started pushing this as a solution.  How does one use your solution currently?  Via a web browser?

[joshlsullivan]

It’s integrated in the sense that we capture customer info and order info to text customers. I have a contract with Square. 

[joshlsullivan]

https://notifycustomers.net/squareup/

[joshlsullivan]

I just noticed I didn't update the home page. The Square integration said "coming soon". I've updated the home page.

[James_Grubuzzer]

Grubuzzer does exactly that Donna! Sends order ready texts for all paid order types, local, online, pickup, takeout. Sorry we didn't have it available 4 years ago when you asked. Just opened our truck last year and found we needed it.

[joshlsullivan]

My app, Notify Customers, is in the final stages of quality review by the Square team - works cross-platform and mobile friendly. https://notifycustomers.net/squareup/ 

[joshlsullivan]

Notify Customers is now available on the marketplace - https://squareup.com/us/en/app-marketplace/app/notify-customers

[SuperJay]

We have a prepared food business that sells at a local farmer's market and the ability to text a customer when their order is ready would add significant value to the Square for Restaurants solution. I don't believe the email option is right for our use case as customers have to go and check email generally whereas a text typically pops on their phone's home screen.

[joshlsullivan]

We have a lot of food trucks using Notify Customers. 

[JustinC]

@SuperJay Great idea, but there isn't a feature that provides an ETA on when their order will be ready. 

As for the text when ready feature, a thread has been started where we're tracking that request. I moved your post there.