Cannot refund to a gift card when original payment was split
I have had this happen to me on way too many occasions. Especially when the customer is returning a gift. I cannot refund to a Square gift card, when the original customer made a split payment. Often it is a case where the customer paid with a gift card (which they no longer have) and the remaining amount paid in cash or credit card. Today, the gentleman returning his wifes gifts, just wanted the return put on a gift card, so his wife could come back in and use it to buy what she wants. For his original form of payment he had used a prepaid visa gift card and cash (this was back in December). My only option was to refund the cash part, and the rest had to go on the visa gift card, that he no longer had. I couldn't process his refund and he was very upset.
Please tell me your team is working on fixing this, because it is a major issue for me as a Boutique owner.
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