This might be the dumbest aspect of using square.
The problem isn't lack of transaction deletion. It's that square refuses to acknowledge the "refund" in any other reports. This destroys inventory counts and sales totals across the board any time an employee makes a mistake or customer changes their payment method at the last second (they pull out cash then switch to credit card once the employee inputs cash sale).
I simply use square as my POS cash register for the store. We have Quickbooks enterprise run Square as a customer, with a daily invoice. The delete transaction problem occurs with reporting sales item totals.
WHY DOES SQUARE COUNT REFUNDED ITEMS IN THE REPORTS? It completely butchers the inventory.
I look at my item sales for yesterday totaling 105 item sales. But we only had 100 in stock. Square not allowing the deletion of a transaction mistakes it the most horredous oversight I have seen from a major piece of software. The refund should trigger an adjustment in the item sales report.
Simplier situation, I accidentally charge $100 cash sale on a day we are closed. I can refund the $100. My gross sales are $100 but my net sales are $0. However looking at any other reports, you see $100 in sales. What good is an inventory report, item sales report, category sales report, etc. if nonsense accidental transaction are always included.
I sell 20 apples at $1, however an employee ran up 5 apples as cash instead of credit card. Looking through the reports it looks like I sold 25 apples for $25 and only got paid $20. Item sales reports states I sold 25 apples for $25 with 0....zip...nada...no ackniowledgment of the refund/mistake.
This is an inventory tracking nightmare...Please fix this. Users should be able to delete transactions OR have square reflect refunds/item totals in other reports.
edit: There is a way to view "Net Sales" aka the proper dollar amount in item sales reports. It's a filter. However it still states the incorrect amount of items. It's reporting "Gross Items" and I can't find a way to report "net items."
I can view 25 apples sold at $1 totaling $20 "net" and $25 "gross." But ramp those numbers up across dozens of items and the simple arithmatic becomes impossible to figure out. It remains an inventory nightmare.
