card not saving on file

[lilcaruana]

Why aren’t my clients cards being saved on their file after their appointment when booked with no-show protection?

[Seamus]

Hi @lilcaruana,

Thanks for reaching out and welcome to the community!

At the moment cards are not saved on file when a customer books an appointment - no show protection can allow you to charge for a no show, but won't link card details to a customer directory contact.

If you'd like to save a card on file you'll need to do this manually via the customer directory, with permission from the customer to save the details on their customer profile. There are a few places you can do this - for a complete guide on saving cards on file for use with Appointments, please see this support article.