Online order ticket not printing (already creat profile and assigned)

[wonjink212]

Plz Help! (To Square users)

Hi, I am using Square online website for online pick-up order for my shop.

However, we really can not get online order ticket from printers, when customers order by online all of sudden.

In-person orders are fine, and printers works well (Everything is fine except getting online order ticket)

I already contacted with Square support team many times, and followed what they all ask.
(Reset internet, machine, printers
Update app and IOS, Reinstall app,
Create/re-asignprinter's profile& etc 🥵)

But we can not get online order ticket still!
Also, there is "❗️" Mark next online order ticket profile, and can not remove it.
(I think I need to remove the mark to solve the problem..)

How do I fix it?
Plz give some ideas.
Thank you so much