Feature Request: Adding Afterpay to the Square Website as a payment option

[Leadinveck]

We were looking at Afterpay for our square website online store and wondered if anyone knew if this was possible?

[Barbara_B]

@renmishele Afterpay for Square Online is fully launched at this point. If you don't have the option in your checkout settings, it means your account is currently not eligible. On February 10, we will begin turning Afterpay on for the merchants who have not already enabled it or opted out but if you're not eligible at this time, nothing will change on the 10th. 

We are working on expanding eligibility to more merchants so keep an eye out for updates. 

[renmishele]

Hi Barbara,

I found out that I was ineligible because I have two TINs associated with my account.  When I first signed up for square it wouldn't take my EIN number so I used my SSN.  Is there a way for me to clear this up?  

[Barbara_B]

@renmishele , As I said, at this time, your account is ineligible. We are working on expanding eligibility to more merchants so stay tuned for updates.

[jhughe]

They turned it off for au why they put a fix in for the addresses issue that everyone was having in au

[paintimperfect]

I can’t even get the afterpay logo to show up so I can toggle it on 

I’ve had a merchant number for 12 months and not been able to use it yet . Nearly upgraded to a different system when I heard it was eventually coming but it doesn’t show on our dashboard anywhere so I can finally get started  . 

[Seamus]

@paintimperfect it sounds like your business type might be one of the ones not currently supported. If you'd like to send me a DM I can take a further look into it, if your business has been misclassified somewhere support may possibly be able to help you get things going.

Otherwise, you can take a look at Afterpay's terms here which has more info about businesses they're not able to support.

[paintimperfect]

I am totally clueless as how to DM you 

[jhughe]

paintimperfect

click on seamus icon and should come up with send message

[jhughe]

[Deadstokd]

So it does not work for items that need to be shipped? My customers are getting a address error?

[Barbara_B]

@Deadstokd I believe I sent you a private message the other day but the issue you're experiencing is different from the problem that was identified and resolved for Australian merchants. If you can reply to my private message with the details of what you're seeing, we'll get it figured out.

[Deadstokd]

I’ve responded to your private message.

[paintimperfect]

Thank you so very much for your assistance . We have afterpay enabled now . So very grateful .

[FirstClassMetal]

I have been having the same issue. I have tried tweaking the settings and now my items are showing as 'Not available' and I still have no AfterPay 🤦🏻‍♀️😩

[Seamus]

 If you've not already @FirstClassMetal, please get in touch with support - they will be able to look into your account back end and work out what's happening with both your items and whether or not the account is eligible for Afterpay. You can call our support team on 1800 760 137. Lines are open Mon-Fri, 9am-5pm Melbourne time.

[CalTyz]

Thank You

[Arie]

Hi @CalTyz,

I noticed it's your first post, welcome to our community 👋 

If Afterpay isn't appearing as an option for you under Settings > Checkout or Shared Settings > Checkout in your Square Online dashboard, please reach out to support so we can take a look at your account and let you know whether you're eligible for Afterpay. Give us a call on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), when you have a moment. 

[CalTyz]

I have tried to add Afterpay to my website by enabling the option in the dashboard. Unlike Paypal it is not showing up as "connected" in the dashboard? And isn't showing up as an available option at checkout on our website.

Is there anything else I need to do?

Thanks in advance,

Callie

[marcandhismower]

I am fuming as a couple of weeks ago I could take instore afterpay payments, today I complete a job and Afterpay is disabled for this merchant pops up. What the hell! no notification, nothing! I just cannot believe this has happened like this.

[Barbara_B]

Hi @marcandhismower ! If you were previously accepting Afterpay in-person through a direct integration with Afterpay, your account should have been migrated to the new Square integration without any interruption in service. There were several notifications to this group of sellers. I'm looking into the issue with your account and will follow up shortly. Very sorry for the issue!

[marcandhismower]

Thankyou I am awaiting a fast solution. Afterpay have said that is is a change at your end and will be sending notification tomorrow.