transferring domain to square

[wyenaught]

I am trying to transfer a domain I own FROM another provider to square. I have gone through the steps (getting a pin and verifying the transfer) and my domain is no longer showing active with my previous host. 

However, when I try to go to any link from my original square site it tells me that the site is not secure and I cannot access. When I type in the actual domain name, it still takes me to the previous site. 

https://wyenaught,square.site

will redirect to RodneyNorman.com but will not show anything.

When I type in RodneyNorman.com I get the old page

If anyone can help, I would appreciate it. 

Theressa

[Goldneye]

HI, did you adjust the DNS settings or was it a full transfer?  A full transfer can take up to 14 business days.  

[wyenaught]

It was a full transfer. The other documentation I read said it could take up to 7 days. I started the transfer 2/4. I probably would not have done it if I had known my site would be down for so long. I primarily sell online, so this has really been frustrating. 

[Goldneye]

HI, yes, domains can be confusing and frustrating.  Its only been 6 business days so it may need a few more days.  Have you checked within Site Settings?

Here are the breadcrumbs and screenshot to locate.

Online Dashboard, General Settings, Site Address

Best advice to all reading this, please purchase your domain name with a domain provider, then you have control, not the ecommerce platform.  When you adjust the DNS settings, it only takes a few hours to show the domain.

[E-Rental]

I had an Existing Web Site Set up through Go-Daddy / When I was creating my Square account, I thought it would put a "go To Button" on my Site, Instead it took it over and over-wrote it. How can I change my Web Site back to my Site & not My Square Retail Site? I need Help!!!

[_Violet]

Hi @E-Rental  - I'm sorry to hear that this issue with your site has brought you to the Seller Community! 😥

It's difficult to pinpoint what may be happening without looking at your account with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.