refund money stuck in a transfer

[OutSider]

Hi guys, I accepted a payment and then realized my bank account was for an old business partners account that was closed. I am trying to issue a refund, to then re-run the card to a new account, but it seems to be stuck in the transfer mode. I'd rather not do the transfer, I'd rather refund and re-run. Any thoughts?

[isabelle]

Hey @OutSider!

Thanks for posting in the Seller Community. 

I'm not sure I know what you mean. With all refunds, we’ll first look to your Square balance to cover the refund back to your customer. If there aren’t available funds in your Square balance to cover the refund, we’ll debit the remaining amount from your linked bank account.

Would you mind replying with a bit more information on what you mean by stuck in transfer mode?

I'll look forward to your reply!