editing an invoice payment

[blairh]

A customer wanted to make a partial payment to an invoice ($1000 of $1400).  When I entered the payment note, I forgot to change the paid amount and marked the transaction as paid in full. How do I fix this error to reflect only partial payment?  The only choice I see is a "refund" option, but not sure this is the correct means.

[Joe]

Hi there, @blairh! Thanks for posting on the Seller Community - we are so happy to have you 😇

You are on the right track, here! The best course of action would be to refund the initial partial payment - granting you the ability re-take the payment in the correct amount.

Our Invoicing Team is working on bringing broader capabilities to the Invoice feature as a whole, and revisiting the partial-payment efficiency is on the docket to be discussed.

I hope this information is helpful! Feel free to reach back out if you have any questions. 

[saltwaterssi]

Joe - as I'm sure you are well aware, by only having the refund option and not being able to undo a 'payment in full' the reports section of the system is completely out of whack. It makes it appear as though there are way more sales and way more refunds than there actually are. 

Square's inability to recognize and correct this is infuriating. I see this thread is dated 2019 - IT'S STILL NOT FIXED! Proving that "our team is working on this" is a way to get rid of customers that have issues you don't want to fix.

[RobynR]

Hey @saltwaterssi,

Jumping in here for @Joe_!

Thanks for reaching out to share your feedback.

I get it can be frustrating, but feedback like this is what helps us constantly improve.  We have implemented a new way for you and our Product team to keep track of the many feature request we receive. If you haven't already, feel free to also share your suggestions in our Ideate Room here: squ.re/ideate.  

Please let us know if there is anything else that we can help you with!