cancellation fee/card on file

[Laura151]

Hi Guys, 

I'm in the UK and I've got Square Plus. I've started charging people deposits for colour appointments and I've also got a cancellation/no-show fee so I've got the deposit part sorted but when the client books it gets them to click the box that they've read the policies.. I'd like to store their card details so that I can charge them a fee for not showing up, how do I do this?

I watched a video where it had 2 boxes needing to be ticked which was the policies and the agreement to saving card details but wasn't sure if it was for the USA only..

Many thanks in advance. 

Laura

[Breffni]

Hi @Laura151, thanks for your post and welcome to the Seller Community. 

It sounds like what you came across may have been Card on File for Square Appointments, which is available in the UK too. I'll leave some information for you to take a look at below, particularly distinguishing between Card on File and No-Show Protection. 

Card on File allows you to charge your clients for future appointments by saving their card on file from your online Square Dashboard. 

With Square Appointments, your client has the option to add a Card on File for future appointments, as well as provide their card information for No-Show Protection. While these options are similar, it’s important to understand the differences between the two.

Card on File: This is an optional selection that your client can make when booking an appointment that will allow them to save their card for future purchases. Card on File saves the card to the customer’s profile in your Customer Directory and allows you to charge it whenever you want. This is always optional to the customer and they can unlink their card at any time.

No-Show Protection: This requires clients to provide the card information to book appointments so that you can determine whether or not to charge them based on your cancellation policy. Card information provided through No-Show Protection can only be used for cancellations up to 14 days after the appointment and isn’t applicable on separate purchases or appointments.

A client can not remove the card from No-Show Protection, but they can, however, remove their Card on File from the Customer Directory.

I hope this information helps and was what you were looking for. Let me know if not or if there are any questions.