Why does the pick-up date I manually set on my online orders keep changing without me doing it?

[bygh]

We are selling some services through our online store. I removed an automatic pick-up date as pick-up is happening at a set time and date so I have manually been setting them. Our customers are stopping out and calling due to receiving an update that the service time has changed. When I go back and look at the order, it still says the same time I had manually set. I cannot find where the communication is coming from to look into settings and all my pick-up settings are set to manual. Am I missing something? Is this a glitch? It is quite frustrating and we are hoping will not cause revenue loss...

[Gold]

HI, would Time-Based Categories help?

https://squareup.com/help/us/en/article/7075-set-up-time-based-categories-in-your-square-online-stor...

[bygh]

Unfortunately it does not. We are selling a class/service that can be ordered at any time but "picked up"/hosted one time at a set time on a set day. I have been manually setting pick-up times but now all our customers are getting text message about 36 hours after I set the time that says "change to your pick up time. It is now xxxxxxxx" and those are typically changed to two hours prior to when we want. 

[JJ_]

This looks like something our eCommerce team needs to look into @bygh. I recommend giving them a call at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.