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Kgering889
12-04-2017
11:41 AM
When the chip card disconnects how do I remove employees needing a passcode to move forward with sal
Hi
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3 REPLIES 3
When employee is cashing out a customer with a credit card sometimes the credit card chip reader disconnects and then prompts employee to put in passcode to move forward and Redo credit card transaction. How can I eliminate this step or make it so their passcode works and they don’t have to use owner passcode.
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You might try the "Cancel Transactions" settings in Employee Permissions. Make sure it is checked. I am thinking that the reader disconnect is canceling the transaction and that is why it is asking for a passcode. I have never had this happen to me so I am not for sure.
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