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When customers enter their email to get a receipt, how do I access them to follow up?

The title of this thread has been edited from the original: email receipt

 

When customers enter their email to get a receipt, how do I access them to follow up?

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If they enter their email on the receipt screen that info is not available to access.  you can get their email address by enabling email collection https://squareup.com/help/us/en/article/5976-get-started-with-email-collection-tools, or by using the customer directory and adding the customer to the database https://squareup.com/help/us/en/article/5532-manage-your-customer-directory-from-the-square-app.

 

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