Tip option isn't showing up when customer owes 'zero' amount?

[jdchris1]

We have members that pay for a service monthly, but then their membership gets credited at the point of service (a zero $ charge is processed by applying a 100% discount at time of checkout). However, for those customers with memberships, the tipping option isn't showing up. Once the "charge $0.00" is processed, the tip page doesn't populate. We need our service providers to be able to accept tips from our service members. Tipping page is working fine for non-members (where they're actually charged at time of service). To be clear: I want them to have a zero$ charge, but then be able to enter a tip amount on their stored card. We're using the Appointments app on an iPhone at the point of service/sale, if that's relevant. Thanks for any advice!

[Ria]

Hi @jdchris1 - Welcome to The Seller Community, it's always nice to see a new face 😊

Looks like what you're experiencing is an account specific matter. Our engineers are happy to take a deeper look into this and even get a ticket filed. 

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

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