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Square Marketing Email - wildly inflated open rate

I just sent an email through Square Marketing to a small group. Within moments of sending it, I refreshed the page to find that 57 people had opened the message. The list is only 178 people, so this would be remarkable if true.

Upon further investigation, I found that the list of people who had opened the message included  myself (at another email I use). I definitely did not receive, let alone open, that email.

It looks like the stats are wrong.

Looking back at a previous Square Marketing email campaign, I had a 63% open rate. As someone who has used other email services for years, I know this can't be right. My usual open rates is around 15%.

Any ideas why this is happening?

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Admin

Hey @idigbooks,

 

Thanks for reaching out and sorry to hear you're seeing some inconsistencies with email open rates.

 

While this isn't something we're able to look into further via our Seller Community forum, please get in touch with our support team for further assistance here - they'll be able to take a better look into how things appear on your end! 

Seamus
Square, Australia
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I would be interested to know the result of this inquiry as I've had similar experiences with a different company.

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