My barcode scanner (Symbol DS6707) is adding "bu" in front of all my barcodes

[ScubaJ]

I figured it out after a day and a half of internet searches and reading programming manuals.  My barcode scanner was purchased used, some models of this scanner were made for specific retailers or warehouses with custom firmware.  I found a quick setup guide for another model Symbol scanner and by scanning 1. Scan Option 2. Scan <Data><Suffix> 3. Scan Enter all my problems dissappeared.  I eesentially tried this using the DS6707 guide but did not have the same outcome.  Here is a link to the quick setup guide I used.

https://cornerstorepos.com/downloads/Manuals/Symbol%20LS%202208%20Scanner.pdf

[Lathen]

Hello! I would like to add a bit to this post as I had an issue with this same scanner, though instead of adding "bu" the Square Stand said the scanner was unsupported. I used the guide provided by the person who started this thread and scanned the "Reset to Factory Defaults" unplugged the scanner, plugged it back in and viola! it now works perfectly with my square stand. Thanks again for posting that guide!

[JC12345]

I'm having a similar problem.. I've tried what @ScubaJ recommended and what @Lathen recommended.  but still no luck.

Interestingly, I can take the same scanner, without changing any settings, and plug it into a square terminal and that reads WITHOUT the "bu".  If I plug the scanner into my mac, the scanned text does not have the "bu" prefix.

Makes me believe it's a driver issue the square stand.

My config:

Stand firmware: 341049

Stand model: spf1-01

scanner: 6707-SR

If I use a voyager 1250g scanner, it works just fine.. ( well, this scanner misses the leading zero, but that's another issue!  🙂

[JJ_]

Hey there @JC12345

If you have already completed our Barcode Scanner Troubleshooting Steps with no success then I will suggest reaching out to our support team for them to look further into this. Make sure to mention that you have tested on other devices and the behavior only appears on the Square Stand. Our team can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

Thank you for flagging this and hopefully, you can get a solution soon.