Online store - custom information AFTER purchase

[badhabitebourne]

Hi folks

I'm trying to setup an online store where customers can pickup their purchase from a locker at my physical business location.

The idea is that the customer would be sent a code for the locker AFTER they make the purchase. However, I can't figure out how to do this. I can add pickup instructions, but these are also displayed at checkout before the customer has made the purchase. I tried changing the custom information on the receipt - which would be the PERFECT place for this - but the receipt isn't sent with online purchases, just an order confirmation.

Can anybody help with this? Or if this isn't possible, recommend a different online store provider which might offer this functionality.

Thank you

[Lou8]

Hi @badhabitebourne, thanks for posting and welcome to the Community 👋.

I apologise for the delay here!

If you'd like to send further pickup instructions to your customers after their purchases, I recommend customising your order email notifications.

For example, you can add a banner to the order confirmation or order prepared alerts to include the code for the locker. To do so:

1. From your Square Online Overview page, go to Communications > Email & Text Alerts.
2. In the Email Previews section, select ‘…’ > Edit Email under the email type you want to edit.

You will find more information about customising your order alerts on our Support Centre. 

Feel free to reach out if you have further questions.