Online Store: Why does my site show as 'not secure'?

[superchunk]

I recently switched over to the new online store powered by Weebly. It was working fine, until I upgraded and added a custom domain (my website is hosted by Wix). The link works, but it is NOT SECURE and it has caused all of my products to state, "not accepting payments at this time." I tried switching back to the domain that Square automatically assigned to our Weebly store, but I cannot find an option that lets me do that. It says SSL is automatic, to give it some time and it will override, but it's been about 10 hours since I switched domains, and it is  still not working

[Joe]

Hi there, @superchunk - thanks for reaching out and letting us know about the issue with your Online Store. This sounds strange, indeed. 

Would you mind flagging this over to our Support Team? They can take a deep dive with you into your account more thoroughly than we can here on the Community and see where the discrepancy lays.

We will keep an eye out for your contact!

[superchunk]

Thanks! Just submitted it.

[Joe]

Thanks, @superchunk! We will be in touch soon.

[tolgardgames]

I'm having the same issue. I transferred my domain over from google to let Weebly manage it and all I can get is not secure when visiting the website. On the publish site, there is a notification about "Update your DNS settings to use your custom domain for this site. Update DNS Settings"

I thought if you all were managing the domain, all this would be set for me. I went ahead and placed the requested ip in the domain DNS settings to just to see if that would work. It did not.

Please advise

Website is 

tolgardgames.com

[isabelle · Accepted solution]

Hey @tolgardgames-

Thanks for posting in the Seller Community. Really sorry to hear about this issue you've been experiencing.

Any change to the DNS settings can take 24-48 hours to update on the backend. You will also need to make sure the domain is properly pointed to our IP address, that there are no AAAA records, and that the SSL is enabled.

If you're using the Square Online Store, you can unpublish (from Website> General Settings) and then publish again from within the editor.

Let me know which of these suggestions/steps you've tried already. I look forward to hearing from you. 

[jreuter662]

I recently created an online store with Square. I went through the whole setup and linked it to my domain which is already registered through Squarespace. I added the settings that weebly gave at the end of the setup to my domain on Squarespace and published the site. Everything works like its supposed to except that no matter how the domain is accessed it shows in the browser as being non secure or unsafe. I checked on Squarespace for the domain and the SSL certificate is active. this is really driving me nuts because it seems like everything is set correctly.

please help.

[ruizjoel]

why the people cant open the website (said is unsafe)  even in instagram or google, i did register on google i did pay here for a year domain name

[ashc]

Heya @ruizjoel and welcome to the Community.

I moved your post to an existing thread that addresses this issue.

Check out the Best Answer for more details.

[tolgardgames]

Looks like maybe it just took some time to resolve the transition over.

It appears to be working now

[isabelle]

I took a look at your domain, and in your case, it did look like it was experiencing the 24-48 hour adjustment delay @tolgardgames. 

[AshleyK]

@gingergems I'm so happy that your site is now working!

@Dani111 If you are still experiencing trouble after publishing and unpublishing, then please contact our Weebly Support team so they can take a closer look at your account details. There may be a bug associated with your specific problem. Thank you!

[bbrier3]

I just had the same problem and the Unpublish - re-publish sequence worked perfectly. I am using a custom domain from another host so I'm guessing the problem may have had to do with the sequence of events. Anyway, that worked!

[danni111]

I just launched my store, but for some reason when I post the link for others to see and then click it, a pop-up that says "Connection not private" appears.

How do I fix this?? My shop is dannimayshop.square.site

[danni111]

Or rather, it says "Connection not private"

[Joe]

Hi there, @danni111 👋 Thanks for reaching out to us here on the Seller Community! We are happy to have you! Welcome!

I've gone ahead and merged your post into an existing thread of Sellers who were also seeing this same connection not private message on their Online Store. @Isabelle__ wrote a helpful Best Answer that will give some insight as to why this is appearing, and the steps toward a resolution.

Feel free to bounce over and let me know if you have any questions! We are here to help. 

[mrshensleyja]

Isabelle's suggestions isn't helpful at all. someone please provide a step by step solution and speak english for those of us who are not web developers. start at step 1. why did I request to transfer my secure https:// site but get an unsecure www. site??? and why is it impossible to get support around here? what a terrible service. highly disappointed!

[Sashby3]

I am having this trouble also. Please advise. 

[BernadetteA]

Hi @Sashby3 Welcome to the Seller Community! 

The issue is most likely due to the site missing the SSL, or the SSL stuck on a re-issue. If you provide your site URL we can confirm this. 

If you have an original Weebly website, you can try to troubleshoot on your own by clicking Edit Site > Settings, then enabling the SSL. If it says it is already enabled, click disable, wait about 30 seconds, then click enable again. 

[Sashby3]

Hi, my url sherryashbyart.com

Ty!

[BernadetteA]

Thanks for posting, @Sashby3 

Your site is loading securely for me. If you see something different on your end, please reply back with a screenshot of the browser including the address bar. 

p.s. Welcome to the Seller Community! 😊