Negative $$ Item?

[brad83]

Does anyone know how to ring up a negative item?  

[Adamscottsmith]

You can’t currently , was suggesting that as an option. Where in the item details you have a box like the vendor cost and it would be the minimum selling price allowed. But again not a current option, just was I was suggesting based on your feedback.

[Adamscottsmith]

If you select the item, you can turn the discount off for that item. But In this case I really recommend doing the refund and full charge. 

refund the customer for the $500 deposit the ring in the other charges. Say the other charges totaled $2,000, the customer total would be $1,500. 

Here is an example with a transaction that I used an item to return and then charge another item after.

[artizansty]

Yeh that's not really scalable to train staff to remember to turn off the discount though, massive business risk there

[Adamscottsmith · Accepted solution]

What do you mean? I have a liquor store that I have to have my employees do this when a wine discount is applied. I train them to apply the discount by item vs having to turn it off, but either way, my point is that it is a work around. But again that isn’t my first recommendation in this case. Issuing an “exchange” for the deposit and applying the full cost of the event gives credit to the customer for the deposit with no discounts needed. 

[artizansty]

Was just meaning we have a very diverse portfolio of lines of business across a range of domains with a small talent pool to pull from, and the staff across them all start to hit a learning-cap with the depth of knowledge required, so things like remembering to discount certain product types with a particular model of payment (deposit+balloon) has the increased risk of failure, meaning an increased administrative load that could be built into the system instead of sitting in people’s heads.

[Twiggy]

I’ve been asking for this feature for some time.  We take bookings for events weddings up to 24 months in advance and request a £500 deposit or 10% depending what’s greater ( If they know or have a good idea of their budget that is ) Things change - like guest numbers or Covid etc and people want to pay with a credit card so they are insured - to a degree.  With prices going up and the unknown of what things might cost in a years time - we basically have an item “Job deposit” and process it that way.  It’s great when you know what the client wants - draw up an immediate invoice using the Invoices  - estimates - package - deposit and payment due  (I love Estimates feature everyone goes for the highest price as it clearly shows how much more we can offer for a few hundred £ more ) - but when it comes to the final itemised bill - always - on invoice - we have to include the deposit as a discount - so our reports show some significant discounts in reporting.  I totally understand that having a negative bill is not something a payment company wants to offer but it would be great to have a function whereby a column could be cross referenced with the transaction number to deduct the amount of that invoice either electronically ( to avoid fraud) or manually - 

Years ago showing my age!  When you had to call Access for an authorisation - There was a till button called “Mark Down” This lowered the amount charged but the till  (do you call it a till in the US?) could not mark down more than the item or sale amount. 

[AKO_Liquor]

This would come in very handy for convenience/liquor stores or any business that sells lottery/scratchers as when we redeem winners, we should have a negative tender function for item/category. my old sam4s registers had this function.

Also the ability to add a custom tender label instead of just "Other". We accept EBT and have to process the card outside of square and for every transaction we have to select OTHER and type in EBT FOOD or EBT CASH

[ndixon]

This would also be useful for bottle/can deposit returns.

[Venus17]

I own a salon and spa and I have to ring up negative items too.  How do I do this?  Is there a way.  I have to ring up a spafinder gift card separate most of the time for how much the card is worth.  Let's say $50.   Then I got in to the transaction of what ever they got like a Pedicure, The have to pay the rest, but I have to ring up a discount with it.  Is there a different way to do this.  I got a $91 today.  I had to set up a discount for that amount.  I can't do -91 on her transaction. Why can't we ring up a negative amount of money.  Weird.  Plus these cards drive me nuts on how I have to ring them up.

[Adamscottsmith]

So record the spa finder gift card as other in the list of payment options. Just type spa finder gift card. 

so ring her out normally, apply the discount if needed, and then checkout. Select other, for whatever amount of the gift card, then complete the sale. It will then bring up a screen for the remainder to be paid by the customer. 

also make sure you have tipping turned on and set up if you don’t because they won’t tip if they aren’t asked. 

[PoolSpaSupply]

We can do discount and get receipt to zero but the problem is when customers bring back deposits we can't give them back money and make receipt - (negative) to give back money for for deposits. 

[Arie]

Heya @PoolSpaSupply,

Can you let us know a bit more about how you accept deposits in your business? Could digital gift cards be a solution for you? 

[PoolSpaSupply]

No. Usually when people are turning back deposits and not purchasing anything else they want there money back because they are moving out of state.

[MayaP]

Hey @PoolSpaSupply stepping in while @Arie is off to see if I can further assist. Just to be clear, you hold the deposit and return the deposit, is it at that time you add the discount to zero it out? When is the discount being added? Are they usually card or cash deposits? Again we need some more details in order to better assist. 

[Venus17]

There is a new discount that you can change and put in your own price for the discount.  It is now variable. That is good.