Need an accounting fix

[RJHoney]

I created an invoice for a customer. I paid it on the Virtual Terminal. Then I marked the invoice as paid 'other'.

Funds were only received for the VT transaction. But the invoice which was marked as paid also shows up as a paid transaction. The result being that it looks like, in Square, that it was paid twice.

Example:

Invoice was created for Widgets R Us

Widgets were invoiced for $1000

Widgets were paid by a custom transaction in the amount of $1000 on VT

Widget invoice marked paid 'other'

Both transactions show up in the report as $1000 income each, $2000 total, when in fact only $1000 in funds was received

How can I fix this so the accounting is correct?

Add this to the 'I won't do this again' file!

[Valentina]

One thing to keep in mind is that while you can use the Virtual Terminal to process a sale, there isn't a way to go back and connect a Virtual Terminal payment to an invoice, @RJHoney.

It sounds like you've recorded this payment twice, in essence. The best way to reverse this would be to issue a refund on one of the duplicate versions of this transaction; remember that no funds will actually be returned to this customer as these transactions were recorded using a custom amount.

If you have any questions about this, or would like a member of our team to take a closer look at these transactions with you, be sure to get in touch directly!

[RJHoney]

Thanks for the work around. Sounds like that will do. If I have any problems, I'll be back in touch.