@Crmllady @readbooks - So sorry to hear about your readers! It typically takes 10 days for the reader to arrive, but it can occasionally take a little bit longer. Since it has now been more than 10 days, the reader may have been lost in transit.
If you need a reader immediately, you can purchase one at a local retailer. While readers cost $10 at retail stores, you’ll find a $10 redemption code within the packaging, which you can enter at Squareup.com/redeem. Note that you can redeem only one redemption code per Square account.
You can also order a new free reader by visiting your online Dashboard. You’ll receive an email confirmation as soon as it’s shipped.
Square Readers are not linked to any specific account holder or bank account, and they don’t need to be activated. Your personal information will not be compromised if your reader is lost, stolen, or shared between Square accounts.
Hope this helps!
Sean
he/him/his
Product Manager | Square, Inc.
