How do I remove Square Stand (adhesive)?

[ArtHouse]

Trying to remove our square stand from our bar top and we can't get it.

Any tips or tricks?  We used the adhesive mounting method as we thought it would be easier to move when the time came...

[Helen]

@HATEA Thanks for your post! I've just asked our CS team to email you toc confirm your shipping address. When we know we have an uptodate shipping address for you we can send you a replacement adhesive kit! 

[HATEA]

thank you so much

[rocketmanshop]

Can you send me a replacement adhesive plate?

Rocketman

[personal information redacted]

Thx

[puka]

Hey @rocketmanshop - You can reach out to our CS team and they'll be able to help you obtain a replacement adhesive plate.

[rocketmanshop]

thx it has been orderd and will arrive Friday . great service thx

[ZUHMI]

We were gifted a Square stand but the mount couldnt be removed from the glass counter. How to i purchase another? 

[Tom]

Welcome to the seller community, @ZUHMI — that's a great gift! 🙌

To get the appropriate replacement mount, please get in touch with our Customer Success team. They will be able to assist with sending out the proper kit.

For step-by-steps on getting securing your Stand, have a look at our Support Center: Mount and Secure Your Square Stand.

Hope this helps get you in the right direction. Please let me know if anything else comes up. 🙂

[ZUHMI]

I think it was customer support that told me I needed to check with the hardware division that I haven’t located. 

[Tom]

Sorry for the run-around, @ZUHMI. I'll surface your post with a team member right away and ask them to help get you set up with a new adhesive mount ASAP. Please keep an eye on the email inbox that's tied to your Square account more info.

[MaVo85]

Seriously I tried everything! That black stick broke right away. Tried to heat up the adeshive with a blowdryer and than put some scaper under it but it didnt worked either! I aldready messed up and scratched my glass countertop with it but the adeshive mount is still on it! Dont know what else to try! This adeshive is very strong!

[Tom]

Hey @MaVo85, I'm really sorry to hear about the trouble you encountered with removing your Stand.😕 I went to check on this and it looks like you were able to get things resolved with our Customer Success team by the time we got to your post here. If any other sellers have experience with removing a Stand from a glass counter top, please feel free to chime in with any other methods that worked well.

[AmyS]

@MaVo85 What was the solution that Support gave you? We have had no success in removing our stand that is adhered to the countertop. That black stick is worthless!

[MaVo85]

The square support couldnt help me either! I actually went to the store and got a very thin pitty knife and I was able to go under the adhesive & remove it. Took me a little bit tho but I got it off! 

The black stick is a joke!!!

[Sentrel]

That stick was some sort of plastic and didn't even come close to getting it off. I need this circle off my counter and nothing will get it off without tearing up the countertop. 

[DrLorieC]

I am in need of a new adhesive plate. Can you please send me one?

[Helen]

@DrLorieC I've just escalated your request for a new adhesive mount to the Customer Success team. They will email you as soon as they can with the next steps! 

[HBMScott]

@Howard I will need a new adhesive plate. Please advise

scott

[Helen]

Hello @HMBScott! I've just asked our CS team to email you so they can confirm your shipping address so we can send you a replacement adhesive mount. 

[Sachdevajee]

Hey I need a replacement adhesive mount plate

also I can’t find the bit for the security pin. Where can I find it to take out the iPad

[Helen]

Hey @Sachdevajee! A member of our CS team is going to email you to confirm your shipping address so we can send you a replacment adhesive mount.

And head over to this post for information about the security screw driver to remove the iPad!

[Mmostudios1]

Good day. May I get a replacement adhesive? And how do I remove the metal plate??