How do I create a discount for my Square Online store?

[Perfectpooch]

The title of this thread has been edited from the original: Discount Issue

Hello,

I have created 2 discounts on the app and saved them. When I go to my website to check these work, neither discount is recognised and isn’t added to the sale. 

Please can someone help? I messaged support on Sunday but that was 5 days ago. I can’t open my website and business until the discounts work. 

TIA

[#2]

Hi @Perfectpooch - I'm very sorry for the frustration this has caused and that you haven't heard back from our team.

It sounds like you might have created a discount that can be used from your Point of Sale (ie the Square app) rather than a discount that can be used for your Square Online store - these two types of discount codes are not interchangeable. This article has step-by-step instructions to create a coupon for your Square Online Store. To get started, sign in your Square Dashboard (at squareup.com/dashboard) > then click Online.

Your case is still open and a member of the team will reach out as soon as they can. If you'd prefer to speak to a member of our support team phone support is available too.

[Helen]

Hi @Perfectpooch - I'm very sorry for the frustration this has caused and that you haven't heard back from our team.

It sounds like you might have created a discount that can be used from your Point of Sale (ie the Square app) rather than a discount that can be used for your Square Online store - these two types of discount codes are not interchangeable. This article has step-by-step instructions to create a coupon for your Square Online Store. To get started, sign in your Square Dashboard (at squareup.com/dashboard) > then click Online.

Your case is still open and a member of the team will reach out as soon as they can. If you'd prefer to speak to a member of our support team phone support is available too.