How can I disable accepting manually enter custom amounts?

[Pricecutfood]

The title of this thread has been edited from the original: Feature Request: Disable manually enter custom amounts

Hi

How do you access the team permissions to untick "manually enter custom amounts"

I have attached screen shot.

Rich

[Sam_400º]

The ones that are sort of greyed out are the ones where you need the £20pm team subscription to change. 

The options on the normal tariff are admin & team - these have most of the settings fixed to a standard version that suits most simple setups with no subscription. 

[FIXCoffeebar]

Sneaky old Square

[tranguyen]

Hi @Pricecutfood, thank you for reaching out!

At the moment, there isn't a way to untick the "Manually Enter Customer Amount" options in the Team Permission. If a team member is setup to take payments, 

I've passed your suggestion to our Product team for future updates - we are constant improving our system based customer feedback, so hopefully we will be able to add more settings to the Team Permission in the future.

[Pricecutfood]

Hi @tranguyen 

I did try the team membership plus as @Sam_400º suggested but didn't enable and I thought maybe I was doing something wrong. I need this disabled due to employees entering amounts when the product could be vatable. I have made it non-vatable.

Rich

[tranguyen]

Thanks for letting me know @Pricecutfood! I've passed this on as a feature request so hopefully this will be added as a feature.

In the meantime, you can re-apply tax to custom amount to avoid tax from not being calculated. You can also restrict a team member's ability to manually adjust taxes during a transaction, so that if they need to edit/remove tax from the custom amount, they will need someone else who has the correct permission to enter their passcode or process the sale. 

[tiffanyebenson]

@tranguyen If we keep asking for it, will they give us what we want?

[raynecreative]

They do not care. 

[Sam_400º]

@Pricecutfood That’s crazy! What’s the point of them having it there if there’s no way to de-select it anyway 😯

[Pricecutfood]

Hi @Sam_400º 

Its strange. Im kinda guessing they are or did try something and then haven't got around to doing it again. 

Hi @tranguyen 

The only problem with applying it at a later date is that I still don't know if the item the colleague sold was a vatable or not. I like square but does lack a few things and i really hope new features come around. 

[Sam_400º]

@Pricecutfood If you're getting all your staff set up fully then I'm guessing they're all signing in to use the system? 

At least you'll know who's finger nails to remove if there are custom amounts that go though 😳

[tranguyen]

Thanks for reaching back out, @Pricecutfood! I've flagged the feature above to our team - it's actually a very popular feature request, so hopefully we will be able to offer more Team options for you soon.

[Pricecutfood]

@Sam_400º 

Yes fully set up, its like talking to a wall with them sometimes.

@tranguyen 

Great, i'll look forward to seeing this in the future

[drabbit]

So one of my biggest issues with square is that I end up with a fair amount of "Uncategorized" Sales and they can not be changed.  All of my Items are always Categorized, but square forces us to allow anyone with "Checkout" privilege's, to be able to "Manually enter custom amounts", which always show up as "Uncategorized".  What is the point of having reporting, and categories if you give any cashier the ability to throw off our reporting for the year with a single transaction?

[Sam_400º]

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@drabbit wrote:

 What is the point of having reporting, and categories if you give any cashier the ability to throw off our reporting for the year with a single transaction?

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I'd be looking at your staff...... If they each have their own login details then surly you know who's not doing their job effectively? 

[drabbit]

thanks for the input, but from the many threads on both topics, I’d venture to say I’m not alone. 

[tranguyen]

Hi @drabbit, thanks for your post! This is currently a feature request and while I don't have a timeline on when this will be available, I'll be sure to update this thread when I have more information to share. 

[drabbit]

Thank you Tra!

[becaf_uk]

WHY is there not a way to manually un-check Custom Amount!?

When server level staff have this on their screen (Square Register) they are able to enter a Custom Amount. Even if told not too, they may need to add a Custom Amount with a manager's permission (like cancelling a payment). So why can't certain permission levels have Custom Amount removed??

Also, why does it have to stay on the left side of the Square Register all the time?

It's such a ridiculous "feature" to have Custom Amount available for anyone to use because it screws with Dining Options and it screws with TAX/VAT.

We have Square for Restaurants with the Team package.

The fact that there is a check box for it, but I can't un-check it is INSANE!

[becaf_uk]

Hi, any updates on this? We need it ASAP. 

It's not a small issue.

[Breffni]

Hi @becaf_uk,

Thanks for circling back to this. I don't have an update on disabling Custom Amounts just yet. 

I'll follow up on this thread when I do, thanks for your continued patience.