Has anyone used the TapMango rewards program?

[Eclatmedspa]

I've found out that 100% of my clients would like me to start a rewards program. I've looked at Square's loyalty setup, but its too basic for what I'm looking to achieve. I've consulted with TapMango and they have a much  more extensive rewards program available, at a higher cost, but more along the lines of what I'm interested in.  Has anyone worked with this company? Pros/cons?

[isabelle]

Hey @Eclatmedspa-

I'm not familiar with any sellers that have used TapMango and Square together offhand. If you'd like to read our Help Center article, take a look here. 

Within the Seller Community, @AmyS, @nahohman @cupzcoffeeaz and @ChampionGourmet have mentioned TapMango previously and could perhaps offer some insight. 

[ChampionGourmet]

I'm using TapMango, and have previously used FiveStars for an year, although there is an tapmango integration with square, I ran my systems completely separate from each other without interaction, since I have a more complicated POS setup. TapMango have been very helpful and quick to respond during my initial setup and few customization I needed help with, since then, I haven't encountered any other issues.

[Eclatmedspa]

Thank you! Can I ask what led you to choose TapMango? I'm also looking at RepeatRewards and Kangaroo Rewards. TapMango is the most expensive. 

[ChampionGourmet]

I needed something simple for the customer to use since many of my customer are elder and I do not want to burden them with having to use a new app. I'm not sure if other platform offers similar options, but at the time of my research, tapmango and 5star was few that does not require customer to have a app and offers way to quickly check in/sign up at the counter. 

[Eclatmedspa]

Ok thank you! I am considering them because of the marketing aspect of giving points to people who share on social media and refer.  

[thecreamerymm]

@Eclatmedspa I'm launching with TapMango this week. Did you end up going with them? I'd love to pick your brain a bit if so. Thanks!

[Eclatmedspa]

Hello! I ended up not launching after I received the touch pad.  I tried several times to schedule training and the person kept telling me they weren't available after business hours or weekends to train me. Extremely poor customer service.  I became concerned that it would be impossible to fix problems with the system after it launched.  

I decided to do my own in house program with referrals and rewards. Also, the gamification they are using is a bit outdated.  There are software companies out there providing games services to engage people either by subscription or pay per event. Long story short, for the cost I wasn't sure it was the best option for me. 

[Joe]

This makes sense, @Eclatmedspa - thanks for bouncing back here and updating us on where you landed! 

[thecreamerymm · Accepted solution]

FYI to any considering TapMango. I pulled the trigger and have 45 days or so under my belt. The ordering app is VERY cool and the loyalty program has increased my per person average. There were some headaches along the way though. 

Feel free to message me directly if you have any questions. 

[ReadyPopped]

I am looking at adding tapmango after  a few months under your belt how do you feel it has performed.  There is a lot of costs associated with it so i'm trying a little more research

Thanks

[thecreamerymm]

Short answer. I love it and my guests LOVE it. My baristas would say it's difficult though since it doesn't fully integrate...

I was looking for a mobile ordering app and felt like they had the best one. I also liked their pricing model. (which is negotiable btw) The loyalty program was a secondary purchase decision but I'm very happy with it.

PROs

-My ordering app is AWESOME!

-My google and facebook reviews are double because of it

-I probably have higher sales, but it's tough to judge since I had an ordering app before

-I LOVE being able to push afternoon $1 off or BOGO deals to cell phones on a slow day

-Once you're up and running the customer service is solid (if you use the live chat on their website)

CONS

-Onboarding was rough... The ordering app was their newest offering and underdeveloped at the time. 

-There's no direct link to a menu item so I can't use instagram or facebooks storefronts

-I can't fully integrate with Square unless I deactivate the mobile wallet

-Their email marketing templates suck bad... (Actually, they don't suck. They just don't offer many.)

-Steep learning curve for new baristas

There's plenty more details. Happy to talk in more detail by phone if you'd like.

Thanks!

Bryce

[ReadyPopped]

Thank you fir the response I was a little concerned about the price but I eliminated a few things I didn’t think I would need.  Also you said it doesn’t integrate with square?   That was one of the reasons I was going to go with them.  If you don’t mind calling 573-301-0346 that would be great if not no big deal.  Thanks luke 

[illumeskincare]

I was just reading further in the comments and saw this more recent one. Thank you for sharing your experience. Regarding the emails, have you used the square marketing for this at $15 a month? Its hard to pay more on top of the TapMango fee. Hopefully they add more over time.