Feature request [implemented]: Sales should be attributed to employees who open a ticket

[ostram]

PLEASE READ: Question for the community. I am using the open ticket feature and have multiple employees using the register.  

The employee who starts the transaction is assigned to the ticket. We can transfer employees with the register as expected.  However, if an employee who is not the one assigned to the ticket processes the payment, that employee is credited with the tip for the credit card sale.  This seems completely wrong to me. In my opinion, whoever is assigned the ticket should be the one who receives the tip within the app. I confirmed this because an employee brought it up as a concern. There is no way to find out who was assigned that transaction other than to go to the register and re-print the ticket from the Activity. The reports shows the person who processed payment got the tip even if the ticket was not assigned to them.  

Can someone explain a scenario where this is working as expected? If you agree that this is not working as expected, please contact square and ask them to correct this.

[Sean]

@ostram - Glad to hear, and thanks for looping back with confirmation! 

[Arcade2084]

This doesn't seem to be working for me. I still show the employee that closed the ticket (ran the payment) as the one who is credited with the tips and not the employee that the ticket was assigned to. This is a big issue in my bar. When there's a line of people I will step in to close open tickets, letting the bartender focus on sales and making drinks, but then those tips are attributed to me instead of the bartender who is assigned the ticket. I found a thread from 2019 (after this fix was said to be implemented) that talks about this issue and the workaround offered was to share login codes for proper tip allocation. I don't think it's appropriate for codes to be shared. Can you please confirm this fix is still implemented?

Here's the thread from 2019 I referred to:

https://www.sellercommunity.com/t5/Questions-How-To/How-do-you-allocate-credit-card-tips-to-the-empl...

[freddy627]

I'm trying to figure out the best way of splitting tips between day and night bartenders. If bartender A opens a ticket and serves 60% of the items and then bartender B serves 40% and closes it, is there a way to fairly share the tip between them. I don't want staff closing all tickets at shift change so they make sure they get all their tips.  

[Kassi_]

Hey there, @freddy627 - 

Welcome back to the Community. 

If you're interested in learning more about splitting tips for your employees, you can look into Square Payroll for that feature.

Using Square Payroll gives you the option to Pool or Split the tips among your staff.

Check out this Support Article with more information.