Etsy sales location synch confusion

[tulcyn]

My Etsy store is synched with Square for in-person sales.  I am in Washington State and in Square my location is set for Washington State.  When I do an in-person sale for an item not listed/syched on Etsy it thinks I am in New York State.  Is this problem on the Square or Etsy side and how do I fix it?

[Goldneye]

HI, you can check with Etsy Customer Support and Square Customer Support directly to verify your settings.  For example, if you started your Square with New York State and then changed to Washington State with all settings YOU can see on your dashboard as correct, Square would still have New York State on their internal dashboard.

You can try to contact Square Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.