Enabling Customer Accounts on my Website

[CloakCollectibl]

Hi all 🙂

I'm not sure if it's a new feature but one of the benefits of the Online Premium Plan is listed as Customer Accounts which I would very much like to set up on my account. It is detailed how to turn on here:

https://squareup.com/help/us/en/article/7802-customer-accounts-for-square-online

Unfortunately I cannot find the option to turn on customer accounts in any of the settings menus. Not sure if theres something simple I'm missing or there are pre-requisites to enabling. Any help would be appreciated!

Thanks,

Ross

[k_atie]

Hey @CloakCollectibl, thank you for your post, and welcome to the Seller Community. 

At the moment, Customer Account is a feature only available in the US at this time. It is not available for UK-based sellers at this time. Do keep an eye out on the community though, we'll be sure to announce any changes to the availability of this feature here.

Let me know if you have any other questions!

[Valleycraft]

Can you confirm whether Customer Accounts is available in the UK yet or not please?  If I go to the Upgrade section of Square Online, it says I can upgrade to the Performance Plan to enable Customer Accounts but I don't want to pay for the upgrade if it's not actually available.  Confusing 😕

[Breffni]

Hi @Valleycraft, thanks for flagging this. 

I can confirm that Customer Accounts are not yet available in the UK, and they are not listed on the range of features for each plan here. 

I had a look and it's appearing for me in the 'Upgrade' section of Square Online too, so I'm going to flag it to the relevant team so that we can get it removed. Sorry for the confusion on this! 

The list attached here is the best source of truth on the currently available features. 

I'll loop back to this thread once the changes have been made from within Square Online. 

[Breffni]

Just confirming that I spoke to our product manager for Square Online in the UK are they are working on getting this page edited to remove any incorrect information. Thanks for bearing with us. 

[CloakCollectibl]

Is there any indication of when these features will be available in the UK? How long do features like this usually take to implement on a larger scale? I know myself and my better half are both eager for customer accounts 🙂

[k_atie]

Heya @CloakCollectibl, just stepping in for Breffni while she is out of Office. 

We do not currently have any information on when this feature will be available, but it is a popular feature request so hopefully, this will be something we can facilitate soon. 😊

[Watercolours1]

This feature was available previously so I assume it's something that has happened since Weebly was taken over by Square.  Very frustrating to have customers who are now unable to login and access their accounts.  I hope this gets fixed soon.  Does not encourage us to stay with you!!