Does online store inventory sync with Item Library inventory in my Dashboard?

[ProvidenceFarm]

The title of this post has been edited from the original: Does my online store's inventory sync with my brick n mortor store?

Does my online store's inventory sync with my brick n mortor store?  We use square for our real farm market AND for curbside pickup from the online ordering platform.  

For the people who order online, I see that I can choose how much inventory I put in and make it live.

My concern is that when someone calls me on the phone (not using the online ordering platform) to make an order, and I run it through my real store's cash register... is it showing as less items in the online store? 

I don't want to short the people who order online.

So... does a purchase through my square cash register automatically effect availability through the online store... OR do I have to log in, locate the item, and re do the amount in inventory?

[Valentina · Accepted solution]

Hi there @ProvidenceFarm, we should be able to provide some clarity here!

Any edits - including increases and decreases - to items on the Online Store side will reflect on the POS side (and vice versa), as long as you've turned on Square Sync in your Online Store settings. 

If you'd like your Online Store inventory to be completely separated from your brick-and-mortar inventory, I'd recommend creating a second location. You can use the second location to process sales for your brick-and-mortar presence, while keeping the original location for your Online Store and curbside pickup sales. Let us know here if you have any questions about this.

[JuNeneK]

Hi Valentina,

The clarity here is great but I have a more specific question. I use godaddy marketing as my online store but ported my inventory from square to it. My inventory does not sync. When someone orders online it still shows the same quantity on my POS. Is there a way to sync this? 

[BernadetteA]

Hi @JuNeneK 👋

Valentina's answer is specific to Square Online websites. If you are running into issues with the inventory sync with your third party website, please contact GoDaddy directly as the integration is fully managed by Godaddy. They would have more visibility on it. 😊

[McWoods]

This reply was created from merging an existing thread: Store vs online inventory

I sell all my product currently at farmer’s markets. How can I separate online sales from market sales when using Square?

[Valentina]

Hi and welcome to the Seller Community, @McWoods 👋

I've moved your post over to this thread where another seller who also sells their products at farmer's markets asked a similar question. It sounds like you may want to look into creating a second location to separate your online sales from sales made at farmer's markets.

Let us know if you have any questions, or if this isn't quite what you were looking for!

[McWoods]

Thank you Valentina, this exactly the answer I needed and thanks for your timely response!

[Valentina]

Glad to hear we were able to get you what you needed here, @McWoods 🙌

Be sure to reach back out if any other questions come up as you start setting up your second location!

[Sweetea]

Hello @Valentina, I have created a second location for my online ordering for my cafe, but how do I get the online shop to use that second location rather than the initial physical shop location its currently linked to?

[Valentina]

I'll lay out the steps you'll want to follow here, @Sweetea!

You'll start by heading to your Online Store Dashboard - once you're here, scroll until you see Settings in the left-hand sidebar menu, then select Square Sync. You'll have two options here: Activity and Settings. Select Settings, and you'll be able to change the location that is connected to your Online Store.

I hope this helps🤞 Please let us know here if you run into trouble.

[buffalojack7]

I set up a second location and called it Mobile, thinking it was my husband cell phone.  He was able to get inventory updates as he processed orders from the farm.  Then it suddenly stopped and he cannot even let the customer know when to pick up the order. We have to go to the computer and manually change inventory.  And the inventory on our online store is suddenly showing that "Only a few left", but that is not accurate. I tried deactivating one of the locations and my inventory was really messed up.  So now both locations are active and we're having the issues.  

[isabelle]

Hey @buffalojack7-

Thanks for posting in the Seller Community.

The Online Store should be pulling and recording inventory from the original location's library. Which location is your husband logged into on his mobile device when he takes payments? If you'd like the Online Store, and the in-person payments to record from the same item library, then you would want to make sure you're all on the same location. Does that make sense?

Let me know! 

[anhmazingfood]

Is an online store considered a different location? Asking because we want to keep the reporting separately. 

Secondary question, I am assuming that an online store order is automatically sent to our POS and a ticket is printed?

[Valentina]

While your Square Online Store is not considered a location itself, it is associated with a single location, @anhmazingfood. If you're using Square Sync, you will need to select a single location to keep your Square Online Store inventory synced with the inventory in your Square Dashboard. I've moved your post to this thread where I suggested how to best keep your Online Store inventory separate from other locations' inventories.

You're able to set up your iPad to automatically print kitchen tickets after every pickup order, as long as you will be using the Square Point of Sale app on an iPad and use a supported kitchen ticket printer. Learn more about how to set that up here in this thread - I hope this helps!

[anhmazingfood]

@Valentina 

I have a follow up question. So if I have my store on Location 1 and my online as location 2. Would the online store still be able to send pick up orders to my store?

[Valentina]

I'm not quite sure I understand what you're asking here, @anhmazingfood. Could you possibly elaborate a bit more about what you're looking to accomplish so we can be sure to pinpoint an answer to your question?

[anhmazingfood]

@Valentina 

If I set up my online store as a separate location, Location 2. And my store is a different location, Location 1. When someone orders pick up online, location 2. Would it send the order/ticket to my store, location 1? I am trying to have two different sale reports but still need them to communicate to each other to print the tickets.

[Joe]

Hi there, @anhmazingfood 👋 I can step in for Val on this one!

Your Online Store orders will automatically send order tickets to the location in which they are registered to.

In other words, based on the example you gave with two locations (1 being in person, 2 being the Online Store), if a customer places an order through your Online Store (location 2), that order will automatically print to any POS setup that is logged into your 2nd location - not your in person setup (location 1)

*It is also important to note here that the order will only print if you have Order Printing enabled*

We realize that this can be confusing to explain here on the Seller Community, and there are a lot of moving parts. Please don't hesitate to reach out if you have any clarifying questions. We are here to help!

[MarkHorler]

Hi Valentina,

maybe you can help us.

We have created two separate online stores "Owner" and "Retail".  

We offer items from the same Item Library in both stores but we offer them with differentiated pricing (our franchise owners get wholesale pricing vs retail customers get retail pricing).

In order to offer differentiated pricing, we set up two different Locations - "Owner Location" and "Retail Location".  This then enabled price override by Location in the Item Library.

We want to synch our inventory levels so that if the same Item is sold from either Location then it reduces the available inventory in both stores.

What can we do here?  Did we make a mistake by setting up different Locations?  If so, how do we get differentiated pricing to work (this was the only way we figured out after a lot of trying).

thanks!

[IAmSheBoutique]

Will the weebly online store sync with my Square POS?  I have a physical store as well as an online store and would want items purchased in store Using Square POS) to update in inventory as well as items purchased online (using square weebly online store) If so, is there a link or tutorial that shows me how to do it?  I read something a few days ago that says it does so I ordered the square POS system.  I currently have a wix site I will switch to weebly so this can all work.

Thanks 

IAmShe

[JustinC]

Hey @IAmSheBoutique

Yes you got it right,  inventory for Square's Online Store will sync with your POS device in-store. No need to do anything special - once your items are created and their stock amounts entered in Dashboard or through the POS, syncing will start automatically when you create an Online Store.

Check out the best answer on this thread of I moved you to or read more here!