Do I refund, or wait for the customer to dispute through their credit card company?

[Ladywolf123]

I have a customer that called me after a craft show, and said she didn't get her purchase, or lost it, couldn't find it when she got home. She wants a refund!

So my question is,  do I give a partial refund, a full refund, or not a refund at all, being she lost the bag?  I remember giving her the bag, with the items, $50.00.plus I put my card in the bag, and she called me from my card. So do I let her contact her card company? Or just take a loss and issue refund for half the amount??  Help

[VanKalkerFarms]

If she lost the item after she left that's on her.  She can file a dispute and let that start and you'll have to provide the proof they are looking for.  The customer may win but at least make them work to try and get free stuff out of you (assuming you did put the item in the bag ;-).  Unfortunealty the customer holds so much power in retail transactions.