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Can't CHANGE from custom domain to free sub domain

Without any warning whatsoever, I apparently now need to either start paying square a monthly fee to continue using my custom domain OR switch to a free subdomain. I don't make enough sales to justify a monthly fee so I'll need to set up a redirect for the URL. (not happy about all of this)

 

HOWEVER, when I choose the option to use the free subdomain, the page tells me what my subdomain is but will not let me select "change" or publish the updates.

 

https://photos.app.goo.gl/WEBUNaopctJLHEvK6

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HI, yes, on the Square platform, a custom domain is a Paid Plan feature only.  Since your .square.site is already assigned a custom domain you need to contact Square to adjust settings for you. 

 

If you have access to the domain dashboard (example: GoDaddy) you can do redirect yourself. 

 

If not, you can try to contact Customer Support with this link.  Monday to Friday, 6:00am-6:00pm PST.

 

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

 

You will get a few options to contact, click Call Us, a new browser window will open with phone number and customer code.

 

You must be logged into your account and is best on a laptop or desktop.  Phone app sometimes displays unavailable at times.

Hope this helps.
TERRI
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Yes, I can do the redirect, that isn't the issue.

 

I cannot PUBLISH my changes to Weebly online. I can update the Items on square, I can edit the pages in Weebly, but cannot publish unless I upgrade or switch to a free sub-domain.

I'll call support.

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