Can I select the default fulfillment method for my website - between shipping, pickup, and delivery?

[evco]

The title of this post has been edited from the original: Online Store: Can the pickup option be automatic instead of shipping?

Our customers prefer the free pickup option to paying for shipping but they're having a hard time finding it. In the cart of the online store it automatically shows shipping as the option, is there any way to change that so pickup is the automatic option?

[hoodriver]

I'm having the same problem as @Kevin77 . I cleared history and cache data, but am still seeing shipping as the default option for: https://shop.hrdspirits.com/.

We need to temporarily turn off the shipping option altogether, how do I do this? 

[scona]

I have the same issue, but def do not want to clear all that on my chrome browser.  Works with microsoft edge.  Also does not default correctly on my iphone.  Better solution?

[_Violet]

Hi @scona - Just wantined to provide this information about clearing your browser's Cache.

What happens after you clear this info? After you clear cache and cookies:

• Some settings on sites get deleted. For example, if you were signed in, you’ll need to sign in again.
• If you turn sync on in Chrome, you’ll stay signed into the Google Account you’re syncing to in order to delete your data across all your devices.
• Some sites can seem slower because content, like images, needs to load again.

I hope this information is helpful but please do let us know if you have any additional questions. Always happy to help! 😊

[learncurve]

can a customer not choose shipping OR pickup? Seems like all of these posts are talking about changing a default, but I never see an option OTHER THAN pick up if pickup is set as the default. Can my site not serve local and out of market customers?

[BernadetteA]

Hi @learncurve 👋

Yes, you can offer more than one fulfillment type for your items! You can bulk edit the fulfillment options from the Square Online dashboard under Items > Site Items:

Check the boxes of the items you will be editing, then click Edit in the top right corner of the list. Select the option for Fulfillment, then choose your options from the pop up box. Make sure to save, or apply the changes. 

You will also want to double check to make sure all of your fulfillment options are setup by clicking the Fulfillment tab on the left. Note: you may see this option under Settings or Shared Settings depending on your account type. 

From Fulfillment you will see Shipping and Pickup & Delivery. Click each option to ensure the options are toggled on and ready to use. 

Please let me know if you have additional questions, or were referring to something else. 

Thanks!

[purplebutterfly]

They seem to have broken this. All the time they screw around with "improvements" and it breaks things. I have set PICKUP as my default fulfillment option, yet the online store defaults to DELIVERY. 

FIX IT 

[_Violet]

Hi @purplebutterfly - Thanks for reaching out to us here on the Square Seller Community.

I'm sorry to hear that you've been impacted by this known issue with Square Online fulfillment settings. Our engineers are actively investigating this issue. You can follow our updates here.

We apologize for the inconvenience and thank you for your patience and understanding in the meantime. 

[RobinM1]

Previous threads look old on this issue.  We discovered yesterday that our POS items are no longer syncing to our online store. Thru chat I have been told this was a programing change.  Why would square deliberately make things take more time than normal for their retailers?  Will this be fixed?  There was a similar issues in the past where a programming change took this feature out and it was reinstated.  Come on Square - you can do better than this! 

[_Violet]

Hi @RobinM1 - Thanks for reaching out to us here on the Square Seller Community.

I went ahead and merged your post to an existing thread where other Square Sellers have discussed this issue as well. We merge duplicate conversations together to keep like comments in one place, and to make it easier for others to find the thread in the future. Please see my reply here for more details.

I hope this information is helpful but please do let me know if you have any additional questions.