Does anyone know how to establish a relationship with a new Square Account Manager? We used to have an outstanding Account Manager when Square was selling their system to our 20+ location business and when we decided to move forward with implementing we continued to receive great service.
Unfortunately, that Account Manager left Square to work at another company and we have had the worst experience trying to get our system configured in a way that works for our business. We were assigned a new account manager who spoke to us one time and then literally started no-showing our scheduled meetings and will not even respond to an email or call us back when we leave voicemails. It's like grasping at straws. We generally like the system but it is being under utilized and we need the expertise of an internal Square rep to help us out on many different aspects.
I called to complain about this ongoing issue and was told I'd receive a callback "within 48 hours" with a new account manager...that was 14 days ago.
Has anyone had any success landing a new account manager? Is Square just that understaffed that it can't help out new customers?
